Support Engineer I (AV Support Engineer)

Intelliswift Software • San Francisco, CA

326d • $30 - $33

About The Position

The AV Support Engineer will report to the Manager of IT & AV Services and be a contributor to supporting the AV events and maintaining the collaboration spaces and applications. As part of the Enterprise End User Services team, you will partner with Workplace and other operation teams and externally with premier AV Vendors.

Requirements

• 3+ years of collaboration platforms administrative experience
• AV control and DSP programming experience
• Knowledge of AV protocols and standards
• Experience supporting large company events
• Industry certifications

Nice To Haves

• CTS Certification
• Dante Certification
• Extron Certification

Responsibilities

• Operate AV equipment during events
• Provide support to Twitch special events
• Provide prior to meeting AV set-up and post teardown
• Manage and edit end user content
• Contribute to the collaboration standards, hardware and software
• Research new technologies to improve collaboration
• Improve implementation processes
• Daily maintain AV systems portfolio
• Troubleshoot and provide resolution to related incidents
• Coordinate break/fix efforts
• Maintain service level agreements
• Improve processes focused on scalability
• Act as a system administrator for collaboration software
• Manage and document collaboration software updates
• Monitor notifications and errors
• Monitor and troubleshoot for performance
• Provide reporting as per the organization's need
• Monitor and fulfill requests
• Maintain Knowledge-based articles per organization need
• Define and monitor service level agreements
• Identify new collaboration service solutions based on user needs

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services