Support Engineer - Bilingual Japanese & English

Nerdio

81d

About The Position

Join Nerdio’s fast-growing global technical team and play a key role in supporting customers across the U.S. and Japan. We’re looking for a bilingual Support Engineer who is fluent in English and Japanese, with strong communication and technical skills. This role offers an exciting opportunity to work in a cross-cultural environment.

Requirements

• Fluency in both English and Japanese (verbal and written communication required).
• 3+ years of experience in technical support or a related field.
• Experience with virtualization technologies, preferably Azure Virtual Desktop is essential.
• Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
• Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
• Experience with operating systems, such as Windows Server and Linux distributions.
• Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users.
• Strong documentation skills to record and track support cases, solutions, and best practices.

Nice To Haves

• Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products.
• Knowledge of Active Directory, Group Policy, and identity management concepts.
• Experience with ticketing systems, such as JIRA or ServiceNow.
• Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices.
• Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications.

Responsibilities

• Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices.
• Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments.
• Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond.
• Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions.
• Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs.
• Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments.
• Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support.
• Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD.

Benefits

• Competitive Base + Bonus Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!
• Collaborative Team Culture

What This Job Offers

• Number of Employees: 251-500 employees