Support Desk Technician (On-Site)

IDEX • Cedar Falls, IA

133d

About The Position

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. PRIMARY FUNCTION: To set-up, maintain, and support PC hardware and software and other computer-related equipment for all Viking locations and employees. Perform general customer support for business systems and technology in a manufacturing and office environment.

Requirements

• AA or AS degree in an Information Systems related field and 1 year experience in IT or 3-5 years of experience in related position.
• Basic understanding of networking fundamentals (switches, routers, access points, cabling/connectivity, etc.).
• Knowledge of Microsoft Windows operating systems in a domain environment.
• Experience with help desk or service desk ticket or incident tracking systems.
• Good communication and organizational skills.
• Proficient at keyboarding.

Nice To Haves

• Experience with ServiceNow ticketing system.
• Proficient with Microsoft Office (O365) products.

Responsibilities

• Provide technical support for desktop PC's, Microsoft Office (O365), barcode scanners, printers, manufacturing systems and applications.
• Install/configure/maintain/repair PC's and PC-related hardware and software, printers, VOIP and mobile phones.
• Order and execute the PC warranty/refresh/replace program.
• Provide technical support for end users, including hands-on assistance and training if needed.
• Utilize ticket tracking system to document all support incidents.
• Create or update technical articles as needed.
• Deliver onboarding IT overview and instructions to new hires.

What This Job Offers

• Job Type: Full-time
• Industry: Machinery Manufacturing
• Education Level: Associate degree