Support Desk Agent

Old National Bank•Evansville, IN

4d•$18 - $30

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. We are currently seeking a Support Desk Agent that will provide internal client support for inquiries related to Community Banking Operations with a high degree of courtesy, professionalism, timeliness, and accuracy. Support is provided through a variety of mediums such as phone, email, and instant messaging. Problem resolution and identifying opportunities for training development and/or process improvement is key to be successful in this role. The salary range for this position is $18.25/Hr. - $29.75/Hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

Requirements

High School diploma or equivalent work experience
2 years or more experience in Community Banking preferred, including a minimum of one year of new account opening experience and one year of teller transaction processing
Must demonstrate an elevated level of patience, ability to work through complex issues, and maintain a professional demeanor in stressful situations
Ability to work independently as well as part of a cohesive team
Effectively prioritize, handle and complete multiple time sensitive tasks throughout the workday
Ability to work varied hours/days, including Saturday and accommodate occasional overtime should the business need arise
Demonstrate exceptional oral and written communication skills with every client interaction
Must possess working knowledge of Microsoft Office365 Suite of products, including, but not limited to Word, Excel, and SharePoint

Nice To Haves

1+ year(s) of experience in Deposit Operations, Loan Operations, or Client Care preferred
Working knowledge of all aspects of Community Banking including products, policies, procedures, operations, and systems/applications

Responsibilities

Receive and resolve all telephone, email, and instant message inquiries from internal departments with a high degree of professionalism, timeliness, accuracy, and diligence
Serve as subject matter expert for consumer deposit and loan servicing inquiries as well as the systems/applications used to service clients
Track all calls with efficiency and accuracy for reporting purposes and identify opportunities for improvement as applicable
Assist with the design and maintenance of internal departmental procedures and identify opportunities to improve team efficiency and performance
Educate and promote the variety of self-service channels available during client interactions
Assemble facts, gather data, and complete research to make empowered judgments/decisions
Maintain an in-depth knowledge of bank policies, procedures, processes and front-end/back-end systems/applications
Maintain a thorough understanding of, and adherence to all banking compliance rules and regulations
Follow proper escalation process when situations require additional assistance
Embrace ongoing educational opportunities, including changes to policies and procedures