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About the position
Our Payment Operations team is dedicated to empowering customers to seamlessly pay and be paid across various audiences and Meta products by delivering, managing, and optimizing Payments support. As part of the broader Meta Customer Support transformation, we are revolutionizing how we engage with customers, including Advertisers and Creators. Our team plays a pivotal role in driving this change. As a Support Designer in our Payments Operations team, you will implement and continuously improve customer experience for agent-level processes, escalations and internal workflows. We are advocates for a better customer experience, driving customer focused support efforts, allowing for faster resolution, and providing insights to product teams about user experiences.
Requirements
- BA/BS Degree and at least one year of experience in customer support or a customer focused operations environment
- At least one year of experience working with cross-functional teams
- Analytical thinking and problem-solving experience
- At least one year of experience in customer support, payments, trust and safety, or related team
- At least one year of experience in project environment
