Support & Deployment Engineer

ZutaCore • Foster City, CA

105d

About The Position

ZutaCore HyperCool® is a two-phase, closed-loop liquid cooling solution for the hottest processors of 2800W and beyond. It uses a direct-to-chip method — one of the most effective forms of chip cooling — to apply waterless heat transfer fluid directly to the chips to extract and disperse heat. Since no water is used in the cooling solution, equipment is fully protected from leaks, corrosion, and other water-related threats. The HyperCool direct-to-chip liquid cooling solution is easily scalable and can be deployed in new or retrofitted data centers, supporting 120kW and above of computing power. The innovative design of HyperCool allows for sustainable, 100% heat re-use in the data center, producing the lowest 1.05 -1.07 PUE and highest efficiency in any climate. As a Support & Deployment Engineer, you will deliver hands on deployment of ZutaCore solutions in customers’ Data Centers and provide remote and onsite expert support to facilitate timely resolution of technical product/solution issues.

Requirements

• BS or MS degree in Mechanical Engineering, or relevant technical field.
• Certifications in data Center operations and/or HVAC.
• A minimum of five years' experience in HVAC systems and data center cooling infrastructure.
• Strong understanding of data center server hardware and architecture.
• Experience with high-density systems and server retrofits for specialized solutions.
• Familiarity with CPU/socket configurations, GPU integration, and thermal modifications.
• Working knowledge of data center electrical power systems.
• Basic knowledge of Linux operating systems is a plus.
• Experience delivering remote and onsite support for IT technologies in large-scale Data Center operations.
• Experience with customer support case management systems.
• Detail-oriented with strong technical troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Self-motivated team player with time and multi-project management skills.
• Ability to travel domestically and internationally as required.

Responsibilities

• Ensure successful planning and deliver onsite deployment of ZutaCore solutions.
• Coordinate site readiness and retrofit coordination as required.
• Ensure timely ZutaCore HyperCool® Hardware delivery/availability.
• Communicate and coordinate with facilities and 3rd-party partners.
• Install ZutaCore solution hardware, including retrofit, rack installation, and connectivity.
• Power up the solution and conduct testing and troubleshooting.
• Deliver onsite user and maintenance training to customers/partners.
• Complete post-deployment report.
• Deliver timely and accurate remote and onsite technical support for deployed ZutaCore solutions.
• Take ownership of customer/partner reported issues from report to resolution.
• Maintain detailed records of reported issues, including photos and videos.
• Diagnose and troubleshoot issues remotely and replicate in the lab.
• Provide on-site assistance if required and manage case escalations.
• Document resolutions and provide timely status updates to customers/partners.
• Collaborate with Engineering, QA, and Operations teams to solve complex issues.
• Create Knowledge-base articles and review product and maintenance documentation.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees