Support Coordinator II - CVTI Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

23h•$25 - $40

About The Position

Support Coordinator II serves as an intermediate-level support coordinator. As a part of the Ambulatory clinic, provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Responsible in coordinating multiple appointments with many multi-specialty clinical services. Participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. Performs other duties as assigned. Essential Duties: Under the direction of the Director Clinical Information Systems the scheduling coordinator actively coordinates an organized and efficient case flow of clinic, future day-to-day activities monitoring/resolving potential clinic scheduling conflicts. The scheduling coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

Requirements

High School or equivalent
Demonstrated ability in customer service, intake and scheduling
Proven record of dealing with the public in a customer service role
Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems
Must have excellent communication skills, including the ability to speak, read and write English proficiently.
Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.
Knowledge and understanding of insurance plans and types of coverage provided, including government health programs
Knowledge and ability in processing new referrals in a timely manner
Demonstrated ability and knowledge in patients scheduling
Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility
Possesses ability to work independently and in a team setting.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

Bachelor’s Degree In a related field
3-5 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment.
Knowledge of medical terminology preferred
Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred
Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred
Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred
Certification - Job Relevant Billing and Coding Certificate

Responsibilities

Checks-in, checks-out and schedules for multiple providers daily within two separate scheduling locations, licensed and non-licensed. Able to determine what services are licensed versus non-licensed and schedule accordingly.
Performs hospital charge capture for facility billing, audits for incomplete and/or missing facility charges.
Reviews all new patient referrals/authorizations to ensure adequate coding, based on patient diagnosis. Communicates with patients, referring physicians and medical groups to obtain appropriate codes when needed.
Prepares daily and monthly appointment reports for the physicians and management.
Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed.
Greets patients in courteous manner and provides all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records.
Collect co-payments/co-insurance amounts due at the time of service. Collects appropriately for either USC Care or Keck Hospital of USC based on services provided in licensed and non-licensed space.
Verifies insurance, registers new patients, and determines which subspecialist within the Clinic is appropriate.
Performs facility electronic charge capture.
Prepares patients for examinations. Obtains and records vital signs.
Assists the physician with exams and procedures.
Ensures that physician orders for medications and treatments are implemented by the appropriate staff.
Records patient information in chart//EHR.
Determines patient care needs and directs patients accordingly.
Performs other duties as assigned.