Support Consultant (SAP Support / SD, MM, ChaRM)

Computacenter AG & Co. oHG • Atlanta, GA

96d

About The Position

The Support Consultant (SAP Support / SD, MM, ChaRM) is part of an SAP applications department within a global acting support team of 12 people. This role involves partnering with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. The consultant will ensure the ongoing production operation for all SAP users at the international group level through the development of best practices, guiding principles, solutions architecture, and roadmaps. They will serve as a subject matter expert working with business processes peers to solve problems and advise on various complex business-related issues. Additionally, the consultant will manage support for users and ensure qualified SAP second and third level support for the SAP ECC landscape. Responsibilities include managing SAP Transport Management tasks during US Business hours, identifying opportunities to scale and automate reporting assets, and performing daily proactive monitoring tasks to ensure system stability. In the event of system malfunctions, the consultant will be the first point of contact and will communicate issues to the solution teams with urgency, following up until resolution and a Root Cause Analysis (RCA) is created. The role also involves owning hypercare support tasks and resolving production issues while inspiring with competence and personality, and embracing Computacenter’s mission and core values.

Requirements

• Technical education or studies in IT or a comparable qualification/professional experience.
• Professional experience in the support of global SAP SD and SAP MM applications.
• Legally eligible to work in the United States.
• Experience in SAP SD and SAP MM.
• Experience with SAP LO (WM) is a plus.
• Knowledge of SAP Transport Management via ChaRM.
• ABAP or debugging knowledge, experience in form design (Smartforms and Adobe Forms) and message control.
• A hands-on mentality.
• High customer and service orientation.
• Strong social skills, especially in dealing with users.

Responsibilities

• Partner with business leaders to deliver services that support company objectives.
• Ensure ongoing production operation for all SAP users at international group level.
• Serve as a subject matter expert working with business processes peers.
• Manage support for users and ensure qualified SAP second and third level support.
• Responsible for SAP Transport Management tasks during US Business hours.
• Identify opportunities to scale and automate reporting assets.
• Perform daily proactive monitoring tasks to ensure system stability.
• Act as the first point of contact during system malfunctions.
• Perform and support the creation of detailed root cause analysis.
• Own hypercare support tasks and resolve production issues.

Benefits

• Competitive compensation plans.
• Long-term career opportunities.
• Attractive mix of benefit plans for good health, future financial security, and peace of mind.

What This Job Offers

• Education Level: Bachelor's degree