Support Clerk/Receptionist

AppleOne • Chula Vista, CA

393d

About The Position

The Support Clerk/Receptionist role is a nonexempt position that provides essential clerical and administrative support under the direction of the Operations Manager. This position involves a variety of tasks including file maintenance, record management, and liaising with consumers and care providers, ensuring compliance with organizational practices, and maintaining confidentiality of sensitive information.

Requirements

• High school diploma or equivalent (GED) plus six (6) months of office/clerical support experience.
• Ability to read, write and communicate effectively in English & Spanish (Bilingual Preferred).
• Ability to type 30 wpm and do basic business arithmetic.
• Knowledge and practical experience in developmental services.
• High attention to detail, and strong affinity for customer service.
• Excellent organizational, time-management, and problem-solving skills.

Responsibilities

• Provide administrative support to the organization under the direction of the Operations Manager or their designee.
• Ensure compliance with all departmental and organizational practices; perform periodic audits to ensure compliance with organizational practices.
• Transcribe, record, fax, and file documents.
• Forward incoming mail and email requests to the appropriate department(s) for completion.
• Assist with acquiring and distributing material to consumers and care providers; update agency software and documents as directed.
• Act as a liaison for consumers and care providers; provide information, follow-up on compliance documents, answer questions, and assist with resolving any emerging problems.
• Receive, prepare, handle, and store confidential information according to established document retention schedules; continuously maintain confidentiality.
• Consistently review and maintain files for the designated department; ensure that all files are stored appropriately and accessible when needed.
• Prepare, compile, and distribute reports; maintain the designated reporting databases.
• Prepare care provider/consumer folders, when applicable.
• Sort and organize original timecards at the end of each pay period and send all original timecards to the Billing Department.
• Keep track of changes within the designated department: develop a calendar; maintain active, updated, and inactive consumer and care provider census for the designated department.
• Maintain ongoing communication with the human resources, operations, and respite services department.
• Assist with the preparation of the monthly department supply request.
• May attend meetings, trainings and/or seminars related to the designated functional unit.
• Ability to function appropriately within all operations-related company platforms.
• Continuously strive to provide excellent customer service, interpersonal communication and serve as a source of accurate information.

Benefits

• Major medical, dental, vision, 401k and any statutory sick pay where required.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees