Support Center Commissioning Technician

Copeland

23d • $70,000 - $95,000 • Remote

About The Position

A Support Center Commissioning Technician is a knowledgeable professional who provides advanced technical assistance, system validation support, and troubleshooting for refrigeration and controls systems. This role supports both project-related activities and ongoing technical support working closely with field technicians, project teams, and internal/external stakeholders to ensure systems are properly configured, supported, and transitioned into operational use.

Requirements

• Minimum 3 years of experience in HVAC/R controls.
• Minimum 2 years of experience with BAS, BMS, or facility controls systems.
• Strong troubleshooting and remote support capabilities.
• Ability to manage competing priorities in a fast-paced, SLA-driven environment.

Nice To Haves

• Experience supporting food retail refrigeration or case controllers.
• Strong electrical print reading and communication troubleshooting skills.
• Experience supporting large enterprise or retail customers.

Responsibilities

• Serve as the primary North American Technical and Project Support resource for internal and external stakeholders
• Provide remote system checkout and validation support, including controller programming, configuration review, and functional testing and troubleshooting.
• Support store onboarding activities, ensuring systems are properly configured and ready for operational support.
• Perform and support Programming Change Requests (PCRs) and configuration updates based on project requirements and operational needs.
• Deliver frequent ad-hoc technical support and project-related assistance, including escalations, special initiatives, and non-standard requests.
• Provide remote technical support to diagnose, troubleshoot, and resolve issues related to refrigeration equipment, controls, compressors, valves, sensors, and refrigerant circuits.
• Collaborate with field technicians, project managers, engineers, and internal/external teams to resolve complex issues and ensure timely resolution.
• Act as a subject-matter expert for systems, configurations, and support workflows.
• Maintain accurate records of support and project activities, system programming, configuration changes, and issue resolutions.
• Document programming updates, onboarding activities, and system readiness outcomes.
• Generate reports outlining system performance trends, recurring issues, and recommendations for improvement.
• Contribute to internal knowledge bases, standard work instructions, and technical documentation.
• Support training efforts for technicians and internal teams related to system programming, remote checkout processes, and support standards.
• Assist in developing training materials, job aids, and reference documentation to promote consistent execution and knowledge sharing.

Benefits

• Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more.
• We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed