Support Center Analyst I

Shelter Insurance Companies•Columbia, MO

2d•$23 - $28

About The Position

A company built to serve you. It's your career, Shelter it! Support Center Analyst I $22.63 - $28.06 / hour minimum starting pay Job Level: Individual Contributor Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this range is the starting base pay only and does not consider other components that make up the total rewards package for the position. What You Will Be Doing: Deliver technical support to Shelter employees, agents, agency staff, and vendors. Answer questions pertaining to the use of Shelter online and PC applications. Investigate and solve problems, identify unusual problems, and recommend solutions. Maintain current knowledge of software used by Shelter Insurance. Assist with training Support Center Analysts as needed. Use problem management software to find trends and problem resolutions. Complete assignments from management. Help with growing and maintaining the Support Center Knowledge base. Training period work hours: M-F 8:00 a.m. - 4:30 p.m. Upon completion of training period, the work shift times rotate between 8:00 a.m. - 4:30 p.m., 9:00 a.m. - 5:30 p.m., and 10:00 a.m. - 6:30 p.m. What We're Looking For: Typically requires minimum 1 year of relevant technical support work or customer service experience. Knowledge of insurance is helpful but not required. Ability to gain and demonstrate skills/knowledge in data analysis and issue resolution. Learn to investigate, analyze, record and report the information needed to assist IT teams in identifying and resolving level 2 application issues. Ability to quickly learn and apply knowledge while working independently or collaboratively with varying levels of supervision. Adaptability and willingness to learn new technologies and processes. Good verbal and written communication skills, particularly the ability to listen, understand and explain technical information to people with non-technical backgrounds. Proficiency in troubleshooting hardware and software issues with attention to detail. Good customer service skills and the ability to handle difficult situations with patience and professionalism. Strong organizational, documentation, and time management skills. Must have ability to keep a steady work schedule with regular, predictable attendance to ensure steady workflow and minimal disruption to department schedules and deadlines. Participation in in-house courses, vendor seminars and industry conferences required to acquire latest knowledge about data processing environments. Ability to perform the essential functions of the position, with or without a reasonable accommodation. Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as: Health, Dental, Voluntary Vision and Prescription Drug Insurance Savings and Profit Sharing 401(k) Paid Time Off for Sick and Personal Leave, Vacation and Holidays Vitality Wellness Program "Dress for Your Day" Dress Code Flexible Scheduling And much more! If interested, please apply by: 03/13/2026 The Shelter Insurance® group of companies is a leader in the insurance industry, providing customers with exceptional insurance and financial products and services. Since opening our doors in 1946, we have become one of the most successful and financially-sound, super-regional insurance groups in the country. We provide a variety of insurance options for our customers including auto, home, life and business insurance. We exist to be a leader in our communities by providing daily value while we SHELTER what matters most. At Shelter Insurance, we value, celebrate, and invest in people. With over 75 years of success, we have built a strong foundation rooted in doing the right thing and making progress that truly matters - for our employees, our customers, and our communities. Our employees are the backbone of our success, which is why we are committed to fostering an inclusive environment, offering competitive benefits and meaningful opportunities for growth and development. We strive to honor our legacy, while innovating for a future full of opportunities. Shelter has a purpose driven culture that centers on: Involvement Within Our Communities Financial Strength & Stability Benefits This is your opportunity to be a part of an incredible company with people who encourage you and will help you grow personally and professionally. We champion diversity and strive to provide opportunities. Our family-oriented culture is one that promotes inclusion and positivity. Together we have achieved the winner of the Award for Best Places to Work since 2017! Shelter Insurance is proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications. If you have a disability and require reasonable accommodations for any part of the selection process, we're here to help you out. Please email [email protected].

Requirements

Typically requires minimum 1 year of relevant technical support work or customer service experience.
Ability to gain and demonstrate skills/knowledge in data analysis and issue resolution.
Learn to investigate, analyze, record and report the information needed to assist IT teams in identifying and resolving level 2 application issues.
Ability to quickly learn and apply knowledge while working independently or collaboratively with varying levels of supervision.
Adaptability and willingness to learn new technologies and processes.
Good verbal and written communication skills, particularly the ability to listen, understand and explain technical information to people with non-technical backgrounds.
Proficiency in troubleshooting hardware and software issues with attention to detail.
Good customer service skills and the ability to handle difficult situations with patience and professionalism.
Strong organizational, documentation, and time management skills.
Must have ability to keep a steady work schedule with regular, predictable attendance to ensure steady workflow and minimal disruption to department schedules and deadlines.
Participation in in-house courses, vendor seminars and industry conferences required to acquire latest knowledge about data processing environments.
Ability to perform the essential functions of the position, with or without a reasonable accommodation.

Nice To Haves

Knowledge of insurance is helpful but not required.

Responsibilities

Deliver technical support to Shelter employees, agents, agency staff, and vendors.
Answer questions pertaining to the use of Shelter online and PC applications.
Investigate and solve problems, identify unusual problems, and recommend solutions.
Maintain current knowledge of software used by Shelter Insurance.
Assist with training Support Center Analysts as needed.
Use problem management software to find trends and problem resolutions.
Complete assignments from management.
Help with growing and maintaining the Support Center Knowledge base.