Support Broker Supervisor

Consumer Direct Care Network•Albuquerque, NM

29d•Onsite

About The Position

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY Apply a person-centered approach to keep the client at the center of all program functions Supervise the day-to-day implementation of contractual requirements within the state's Medicaid guidelines Train and supervise staff Create care plans based on the clients' needs, train clients on services provided, audit services, and report findings to the contracted entity Directly manage client cases as needed Promote cohesiveness in the office environment Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs and county Health and Human Services. This is an on-site role based at any of our New Mexico offices (Las Vegas, Albuquerque, Las Cruces, or Roswell) with occasional travel to other office locations as needed.

Requirements

Bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
6 years' experience serving individuals with disabilities preferred
Must have reliable transportation. If the employee will be driving, a valid driver's license and auto insurance is required.
Combination of education and experience
2 years leadership experience preferred
Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

Nice To Haves

Bilingual preferred in various locations

Responsibilities

Collaborate with stakeholders regarding delivery of services
Collect and analyze program score card, dashboard, and key performance indicators
Comfortable with public speaking
Strong written and verbal professional communication skills
Oversee compliance with applicable legal requirements, standards, policies, and procedures
Oversee advanced reporting
Demonstrate dependability
Demonstrate effective problem solving and decision-making skills
Exhibit strong computer literacy and efficiency
Oversee complex service programs and special projects
Identify and implement process improvement efforts
Oversee special projects as needed
Maintain necessary skills and knowledge to coordinate work flow
Market services to referral sources
Participate in, and assign, professional development and training activities
Prioritize and multitask effectively, ability to quickly switch gears
Provide excellent customer service to internal and external clients
Recruit, hire, train, and supervise employees
Represent company at stakeholder meetings, health fairs and provider fairs
Supervise deliverables and ensure timely completion of projects
Travel within the assigned geographic area as required
Supervise and coordinate the enrollment of clients and/or employees in services, including the development of the service/support plan and budgets
Supervise Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
Monitor staff productivity based on metrics outlined in program contracts
Demonstrate strong organization and time management skills
Deliver employee corrective actions/performance improvement plans
Assist other departments due to business needs
Provide coaching and counseling to employees
Handles escalated complaints
Bilingual preferred in various locations
Other duties as assigned