Support Broker Lead (CA)

About the position

The Support Broker Team Leader is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

Responsibilities

• Supervise and manage day to day operations for a team of support brokers as well as carry a caseload, as appropriate.
• Ensure all program rules are adhered to by their team as well as all operational metrics are achieved.
• Ensure personal growth and independence of service participants through initial development and on-going support, monitoring, supervision, and training of staff.
• Develop and maintain relationships with Agency staff, other providers and individuals/families.
• Know, understand, and abide by GT Mission and Values and quality of service standards.
• Assure quality and timeliness of all documentation in accordance with all state and agency requirements.
• Abide by all agency policies and procedures.
• Monitor for and participate in performance improvement and ensuring quality in the health and safety of service participants.
• Complete written assignments as assigned.
• Assist in forming and sustaining a full range of relationships with natural and community supports that allows the participant meaningful community integration and inclusion.
• Support the participant in developing social networks with community organizations to increase the participant's opportunity to expand valued social relationships.
• Assist in locating and accessing non-Medicaid community supports and resources that are related to achieving Individual Support Plan (ISP) outcomes: this includes social and educational resources, as well as natural supports.
• Provide instruction and counseling which guides the participant in problem solving and decision making.
• Advocate and collaborate with other individuals and organizations on behalf of the participant.
• Support the person in preparing, participating in, and implementing plans of any type (IEP, ISP, or service plan, etc.).
• Provide training on the Individual and Family Directed supports Option, if the participant is considering directing services and supports (Employer of Record Model).
• Provide guidance with the management of the individual & Family directed budget (Employer of Record Model).
• Coordinate services with the financial Support Services provider, if the individual is self-directing services under the Employer of Record Model, including guidance on use of the Individual and Family Directed (Participant-Directed Budget) (Employer of Record Model).
• Provide information on recruiting, hiring, managing, training, evaluating, and changing support staff, if the participant is self-directing services (Employer of Record Model).
• Assist with the development of schedules and outlining staff duties, if the participant is self-directing services considering directing services and supports (Employer of Record Model).
• Assist with understanding staff financial forms, qualifications and record keeping requirements, if the participant is self-directing services (Employer of Record Model).
• Provide on-going information to assure that participants and their families/representatives understand the responsibilities involved with participant direction, including reporting on expenditures and other relevant information and training (Employer of Record Model).
• Inform and coordinate community resources including coordination among primary, preventative and chronic care providers.
• Assist in locating options for renting or purchasing a personal residence, assist with purchasing furnishings for the personal residence.
• Other duties as assigned.