Support Associate

Frette•Beverly Hills, CA

About The Position

The Support Associate is an integral part of the store team, acting as a key partner to management and sales, primarily responsible for overseeing the stockroom and maintaining the upkeep of the store. The Support Associate is responsible for Inventory Control, Client Experience, and Maintenance, as described below. INVENTORY CONTROL: Inventory Control ownership including cycle counts, communicating adjustments, discrepancies, negative on hands, reports, informing store of new receipts, out of stocks, best sellers (on hand inventory levels), etc. Execute all operational responsibilities to ensure the timely execution of all transfers, damages, fulfillments and holds, replenishment, shipping and receiving in order to maintain inventory accuracy and ideal product flow. Ensure maximization and effectiveness of storage and capacity of all products to include front of house (sales floor), back of house and offsite storage locations. Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure appropriate inventory levels and organization are maintained. Ensure compliance of all operational policies and procedures are always met including but not limited to Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture, POS etc. Train staff in all BOH procedures and ensure any changes in policies are communicated effectively across the store team. Training may include other location staff, as well as “home” location staff. CLIENT EXPERIENCE: Follow Frette packaging guidelines for any ship outs, maintain a consistent company perspective and expectation on charge sends, returns/exchanges, and other such transactions that are critical to a positive customer experience. Assist whenever necessary on the sales floor by providing floor coverage, supporting sales specialists and ensuring customer service standards are met. Contribute to daily morning meetings with the store team. The focus of the day should be determined by the Store Manager in advance. Participate in maintaining visual standards, including VM rotations, bed changes a daily standard. Assist with offsite activities including but not limited to home installations, bank drops, tailor, dry cleaners etc… MAINTENANCE: Perform stockroom maintenance, stock checks, and shipping of product (transfers, customer related items, instore and E-comm fulfillments). Oversee ongoing facilities and maintenance in a timely and consistent manner including furniture repair, daily/monthly cleaning of stores (provide feedback to housekeeping services on quality of work on a daily basis), all repair work (walls, floors, fixtures, etc). Daily touch base with the Store Manager and team to outline priorities and align expectations. In partnership with the Store Manager and Corporate Retail Team (Retail Coordinator, Director of Retail, Area Manager), manage and maintain annual budgets for the store's operational expenses (packaging, supplies, cleaning & maintenance, etc.). Perform key holder store opening and closing procedures as well as ensuring the opening/closing checklist has been completed and signed off on by the opening/closing associate. Partner with IT on any helpdesk related inquiries. Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners.

Requirements

A minimum of 3 years experience in a retail store environment, including back-of-house support.
Valid US driver’s license.
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Must possess and consistently exhibit the competencies relative to the position.
Proficiency with retail operating systems including shipping, POS, Microsoft Office, and Google Workspace.
Detail-oriented, strong organization and follow-up skills.
Ability to multi-task and maintain organization in a fast-paced environment.
Self-motivated and ability to work well independently as well as within a team atmosphere.
Demonstrates a positive attitude that contributes to a positive team environment.
Team-oriented but also self-driven with an entrepreneurial spirit.
Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
Ability to travel as needed to off-site storage locations within a 15-mile radius.
Willingness to have a positive partnership with the Corporate team as well as other store teams.
Professional written and verbal communication skills.
Ability to lift and mobilize small to medium items up to 50 lbs. while utilizing appropriate equipment and techniques.
Ability to maneuver effectively around the boutique floor, stock room, and offsite.
Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

Responsibilities

Inventory Control ownership including cycle counts, communicating adjustments, discrepancies, negative on hands, reports, informing store of new receipts, out of stocks, best sellers (on hand inventory levels), etc.
Execute all operational responsibilities to ensure the timely execution of all transfers, damages, fulfillments and holds, replenishment, shipping and receiving in order to maintain inventory accuracy and ideal product flow.
Ensure maximization and effectiveness of storage and capacity of all products to include front of house (sales floor), back of house and offsite storage locations.
Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure appropriate inventory levels and organization are maintained.
Ensure compliance of all operational policies and procedures are always met including but not limited to Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture, POS etc.
Train staff in all BOH procedures and ensure any changes in policies are communicated effectively across the store team. Training may include other location staff, as well as “home” location staff.
Follow Frette packaging guidelines for any ship outs, maintain a consistent company perspective and expectation on charge sends, returns/exchanges, and other such transactions that are critical to a positive customer experience.
Assist whenever necessary on the sales floor by providing floor coverage, supporting sales specialists and ensuring customer service standards are met.
Contribute to daily morning meetings with the store team. The focus of the day should be determined by the Store Manager in advance.
Participate in maintaining visual standards, including VM rotations, bed changes a daily standard.
Assist with offsite activities including but not limited to home installations, bank drops, tailor, dry cleaners etc…
Perform stockroom maintenance, stock checks, and shipping of product (transfers, customer related items, instore and E-comm fulfillments).
Oversee ongoing facilities and maintenance in a timely and consistent manner including furniture repair, daily/monthly cleaning of stores (provide feedback to housekeeping services on quality of work on a daily basis), all repair work (walls, floors, fixtures, etc).
Daily touch base with the Store Manager and team to outline priorities and align expectations.
In partnership with the Store Manager and Corporate Retail Team (Retail Coordinator, Director of Retail, Area Manager), manage and maintain annual budgets for the store's operational expenses (packaging, supplies, cleaning & maintenance, etc.).
Perform key holder store opening and closing procedures as well as ensuring the opening/closing checklist has been completed and signed off on by the opening/closing associate.
Partner with IT on any helpdesk related inquiries.
Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners.