Support Associate( TEMP)

LTK USA

7d • Remote

About The Position

As a Support Associate, you will review applications for potential LTK Creators and set LTK Creators and Shoppers up for success by delivering fast, accurate, technical assistance. You will diagnose problems and technical questions around LTK platforms, and serve as the first escalation point for our LTK creators.
As a Support Associate, you are an expert in understanding and, more importantly, communicating complex technical issues to LTK consumers, creators, and internal team members. During a typical day, you will process LTK Creator applications, monitor support ticket inboxes, answer basic support questions, and escalate any larger issues as needed.

Requirements

• Experience communicating technical concepts to non-specialists
• Experience troubleshooting basic technical issues
• Experiencing working within tight turn times & identifying trends
• Basic understanding of digital marketing technologies
• An understanding of social media and influencer marketing
• Experience with Zendesk or other ticketing systems
• Understanding of popular blogging platforms and familiarity with other content management systems
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback
• Have a passion for helping people and a driving curiosity to explore problems and questions of all types.
• Needs be analytical, possess the critical thinking skills necessary to find solutions, and be capable of working efficiently with limited supervision.
• Act as an advocate for the client by viewing the world from their point of view, and ensuring we have set the client up for success.
• Curious
• Empathetic
• Detail, action oriented and self starter
• Client advocate (obsessed with creating a positive experience for LTK consumers, creators, and team members.)
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Sense of urgency
• Ability to work individually and in a team environment
• Ability to interact professionally with a diverse group: consumers, creators, managers, and coworkers

Responsibilities

• Review LTK Creator applications
• Answer technical tickets from both internal and external sources
• Triage issues and escalate to leadership as needed
• Identify and escalate critical problems
• Provide helpful tips and resources to LTK creators and consumers
• Provide clear documentation of best practices
• Educate and evangelize LTK best practices to build awareness for how other teams impact the business, ensuring alignment in cross-team initiatives.

Benefits

• Competitive compensation and benefits package to meet the needs of you and your family
• 401(k) with LTK company matching
• Medical Insurance, Vision Insurance, Dental Insurance
• Paid Maternity Leave and Paid Paternity Leave
• Summer Fridays and Flexible PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees