Support Associate - Weather Response Shelter

Aspire Indiana Health•Indianapolis, IN

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About The Position

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL. Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life. Position Summary This position will be responsible for providing excellent customer service to Social Impact clients/residents at the shelter, and other programming partners by providing a variety of administrative duties to support the Weather Response Shelter. This position will work collaboratively with the Manager of the Weather Response Shelter, case managers, volunteers and other shelter staff to help ensure that the program operates efficiently. This grant-funded position requires flexibility, as it extends beyond the standard 8:00 am - 5:00 pm, Monday - Friday, 40-hour work week.

Requirements

High School Diploma or equivalent required
One (1) year of customer service experience required
Strong customer service and interpersonal communication skills and the ability to communicate effectively required
Deep personal commitment to the Mission, Vision, and Values of Aspire Indiana Health
Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
Must be willing to work hours outside the normal 8:00 am - 5:00 pm, Monday - Friday, 40 hour work week
Must be able to respond appropriately and effectively in crisis situations by using good judgement and following Aspire protocols
Must be detail oriented, have excellent organizational skills and be flexible
Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
Must have reliable transportation to attend trainings and/or meetings
Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.
All individuals who join Aspire are strongly encouraged to have a flu shot and be vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve.
We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.

Responsibilities

Maintaining accurate and confidential client records and data
Responding promptly to client and staff requests via telephone and/or email
Managing inventory of shelter supplies and donations
Assisting with meal preparation and distribution following food safety protocols
Conducting intake interviews, orient new residents to the facility and assign living space

Benefits

Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well.
Group Medical (PPO and HSA Plans)
Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
Health Savings Account
Group Dental and Vision Plans
Prescription coverage, including low copays on all covered medications through select pharmacy locations
Employee Wellness Program
Group Life, AD&D Insurance
Long Term Disability
Short Term Disability
Paid-Time Off (PTO)
Paid Holidays
Paid Bereavement
Retirement Plan with generous employer match - Up to 6% match
Employee Referral Bonus Program
Your Money Line Financial Wellness Program
Eligibility dependent on full time or part time status.
Not all benefits are offered to part time or temporary employees.