Support Associate - Surgery Scheduler (Urology)

Dayton Physicians•Centerville, OH

About The Position

Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Surgery Scheduler to our independently owned Urology practice! Summary: The Support Associate – Surgery Scheduler is responsible for scheduling and advising patients of surgical preoperative and post-operative requirements, initiating medical clearance appointments, ensuring adequate timing of the appointment to minimize disruption to physician’s schedule should a cancellation occur due to inability to clear patient as well as facilitating scheduling of coordinated surgeries with other physician’s offices and special equipment needs with vendors as necessary. Schedule: Monday - Friday, 8:00am to 4:30pm, eight hour shifts No evenings, weekends or holidays! Work/life balance schedules! Why work for Dayton Physician's Network? Work/life balance schedules Competitive Benefits Package Company holidays and a flexible holiday! Generous Paid Time Off (PTO) Package Additional accrual increase after 1 year of service with Dayton Physicians! 401K Yearly Bonus Program Tuition Reimbursement Company Events Referral Bonus Dayton Physicians Network as an Independent Practice <--- Watch video here! DPN Core Value Expectations: The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following: C OMPASSION: the patient is at the center of all we do A CCOUNTABILITY: we hold ourselves accountable for our actions R ESPECT: we show respect for others E XCELLENCE with Innovation: we strive for excellence in all we do S ERVICE through Collaboration: we provide service to our patients, team members and community. Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers: Smile, make eye contact and greet with energy! Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you. Give full attention. Turn away from the computer screen and face the person you are conversing with. Explain any potential delays in service and provide frequent updates. Empathize (feel empathy for someone)

Requirements

High School Diploma or GED
At least one (1) – three (3) years of medical experience preferred as well as experience with scheduling
Excellent oral and written communication
Working knowledge of Microsoft Office, including Word, Excel and Outlook
Experience working with a Practice Management system
Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.

Responsibilities

Obtains accurate information from patients and ensure all registrations forms are current and complete
Coordinates and schedules surgeries, procedures, and follow-up appointments as designated by physicians according to established policies and procedures
Maintains preference guidelines for assigned providers
Prioritizes patient throughput by utilizing comprehensive knowledge of case type, sequencing, and operating room resources to ensure optimal utilization and time management
Facilitates scheduling of coordinated surgeries with other physician’s offices
Coordinates pre-op assessment and clearance as needed
Interacts with patients, families, physicians, and other staff within the clinic and outside facilities providing accurate, timely, and responsive information
Provides patient with pre-operative information sheets to include any required pre-procedural preparation
Coordinate processes and timing as required to meet physician and facility requirements, to include but not limited to, admission orders, H&P, medical clearance, pre-authorization details, pre-op labs and x-rays
Scheduled diagnostic therapy and other treatments as requested
Submits patient clinical and financial information to facility assuring appropriate medical records release, if needed
Ensure proper documentation is recorded in the EHR
Answers and screens telephone calls in a courteous, professional manner and document message for physicians or other staff in EHR
Maintains accuracy and productivity levels as established by department standards
Performs, organizes, and streamlines operational tasks to reduce the potential for errors
Follow all health care privacy (HIPAA) and safety rules and adheres to Dayton Physicians Core Values
Travel between locations as needed
Other duties as assigned