Support Associate (Spanish Bilingual)
About The Position
Are you looking for an opportunity to make a meaningful impact by helping people and solving problems? PCI is seeking a Spanish Bilingual Client Support Associate who is client-focused, detail-oriented, and eager to support customers in a dynamic environment. You'll play a key role in supporting our clients through each step of their account journey - providing clear guidance, resolving questions, and ensuring a positive experience. This is an exciting opportunity to gain hands-on experience in a client service setting and contribute to the success of a fast-paced team where you can grow your career in a financial service and customer solutions. Serve as the primary point of contact for inbound calls, phone applications, and electronic credit submissions. Verify client identities and clearly explains financing terms to build trust and understanding. Provide real-time technical assistance and troubleshooting for customers navigating application and contract issues. Deliver exceptional service by resolving account questions, concerns, and disputes promptly and professionally. Review and confirm loan and contract details to ensure accuracy and customer satisfaction.
Requirements
- High School diploma or GED.
- Previous experience in a customer service or client-facing role.
- Bilingual fluency in Spanish and English with strong written and verbal communication skills.
- Must be in the St. Cloud area and have a reasonable commute to St. Cloud, MN due to in-office requirements.
Nice To Haves
- Experience in a call center or high-volume support environment.
- Proficiency in Microsoft Office software.
Responsibilities
- Serve as the primary point of contact for inbound calls, phone applications, and electronic credit submissions.
- Verify client identities and clearly explains financing terms to build trust and understanding.
- Provide real-time technical assistance and troubleshooting for customers navigating application and contract issues.
- Deliver exceptional service by resolving account questions, concerns, and disputes promptly and professionally.
- Review and confirm loan and contract details to ensure accuracy and customer satisfaction.
Benefits
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match - 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
