Support Assistant Lead - Correctional Care
About The Position
We are recruiting for a motivated Support Assistant Lead - Correctional Care to join our team! We are here for life’s journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department Denver Sheriffs Job Summary Releases and copies medical records for outside agencies, patients, courts etc. in an established process and procedure, following state and federal laws for legal release of health information. Under minimal supervision, audits the medical record to ensure completeness and legibility. Prepares medical charts to prepare clinical lines. Files loose paperwork daily and accurately. Maintain the four-part chart accurately. Duties include release of information for medical record requests and answering customer questions via telephone. Provides administrative assistance to the Denver Sheriff Health Services Unit. Maintains a high level of confidentiality. Maintain a professional relationship with Denver Sheriff Health Service's staff, along with Denver Health.
Requirements
- High School Diploma or GED
- 1-3 years Minimum of four years of clerical experience Required
- Knowledge, Skills and Abilities :
- Demonstrates ability to interact well with customers.
- Self-motivated, multitasker, detailed oriented
- Possesses excellent written and verbal communication skills
- Knowledge of terminal-digit filling systems sufficient to maintain records.
- First-hand experience adhering to release of information protocols
- Demonstrates knowledge and applicability in complying with State and Federal regulations, HIPPA, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records.
- Knowledge of the following software applications: medical record imaging, Microsoft Outlook, and Microsoft Excel.
Nice To Haves
- Strongly prefer individuals with HIM and computer experience
Responsibilities
- Receipt and processing of health information requests on a daily basis which include preparing medical records for various departments based on next day schedule lines. Deliver medical records to health services staff as requested.
- Works with other facilities for exchange of health information.
- Processes requests and/or releases for health information from Internal Affairs, Adult Probation, Social Security Administration, State Hospital, Correctional Care facilities, patients, medical facilities and government entities.
- Leads Health Information Management staff, providing direction and coaching while ensuring day-to-day HIM operations are running smoothly
- Developing and conducting HIPAA, health information and confidentiality training for all levels of Correctional Dept staff
- Prepares work flows, monitors efficiency and makes recommendations to leadership on areas for improvement within health records.
- Develops and updates acceptable standard(s) of work regarding health information.
- Assists department manager with staff scheduling.
- Responsible for the consistent, accurate disclosure of authorized protected health information while maintaining confidentiality in accordance with state, federal, HIPAA, Denver Health & Hospital policies, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records.
- Reviews authorizations requested for patient information to ensure all required elements are complete. Confirm regulatory requirements are met and the requesting party authorizing the disclosure is appropriate. Processing not to exceed three business days of receipt for non-continuity of care requests. Performs timely communication to requestor if authorization is not valid, unable to process as received. Ensures the integrity of records released.
- Provides customer-friendly assistance to patients, outside health care providers and other customers requesting medical records via various request methods (walk-in/fax/mail/kite.) Place telephone calls from/to other agencies, patients, lawyers and other correctional care facilities.
- Training/ Preceptor of release of information.
- Perform Release of Information audits, Staff assignment sheets, and charts for quarterly CQI (Continuous quality improvement.
- Ensure standards of workflows for releases of information are updated and kept current.
Benefits
- Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
- Free RTD EcoPass (public transportation)
- On-site employee fitness center and wellness classes
- Childcare discount programs & exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education & development opportunities including career pathways and coaching
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
