Support Assistant III, Surgery Operations

Denver Health•Denver, CO

16d•$24 - $33

About The Position

We are recruiting for a mission-driven Support Assistant III, Surgery Operations to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Operating Room The Denver Health Inpatient Operating Room is an 11-room, highly specialized surgical unit that provides 24/7 surgical care to patients with complex and high-acuity needs. Serving the community of Denver, the State of Colorado, and surrounding states, the unit supports a full spectrum of surgical services through continuous staffing, which minimizes the need for call while maintaining exceptional patient care. Staffed by a highly experienced and skilled clinical team, the Inpatient OR specializes in a wide range of surgery services, including: • General surgery • Trauma • Spine and Neurosurgery • Bariatric • Ear, Nose and Throat (ENT) • Genitourinary and Gynecology (GU/GYN) • Plastics and Hand • Gender affirmation • Pediatrics • Oral maxillofacial and Dental • Ophthalmology • Orthopedics • Oncology • Vascular surgery The unit also houses a state-of-the-art Hybrid Operating Room, allowing for advanced image-guided vascular and endovascular procedures. Additionally, the Denver Health Bariatric Surgery Center—located within the inpatient OR—is the only MBSAQIP-certified (Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program) hospital in Denver serving both adolescents (ages 16–20) and adults (ages 21–65). The nurse-to-patient ratio in the Inpatient OR is 1:1, ensuring highly personalized surgical care. Job Summary The Support Assistant III performs various administrative, scheduling, and customer service duties for department. Supports daily procedural scheduling. Assists with division providers' credentialing and promotion documentation submissions. Maintains Outlook Calendars for department chief and conference room. Submits purchasing and reimbursement requests for division providers. Administrative assistance with Office of Education for coordination of division medical trainees' orientation, CU School of Medicine support for division CU School of Medicine Faculty, and specified recruitment/on-boarding administrative tasks for division providers.

Requirements

High School Diploma or GED required
4-6 years administrative support experience performing duties as described above preferably in a university or hospital setting.
Proficient in Microsoft Office Suite
Strong organization skills with exceptional attention to detail; ability to work independently and be self-directed.
Ability to use scheduling systems and coordinate meetings, reserve conference room space and equipment, and communicate with participants.
Excellent customer service skills.
Ability to communicate clearly both verbally and in writing in a professional manner; bilingual preferred.
Ability to divide time and tasks equally/adequately between multiple leaders as assigned.

Responsibilities

Departmental division procedural scheduling – reviews specified case requests in scheduling depot throughout day to facilitate operational productivity. Responsibilities include initial scheduling and rescheduling of patients as directed through departmental scheduling guidelines, verbal/written instruction, and feedback. (30%)
Verification of insurance authorization for specified procedures- works independently with Insurance Verification team to ensure all specified case requests are authorized before date of service. (20%)
Department division operational schedule management - prepares and manages specified monthly schedules in designated schedule management programs. (15%)
Credentialing - assists with department division providers' credentialing and promotion documentation submissions for Denver Health and University Colorado Hospital. (10%)
Meeting management for department division - maintains Outlook Calendars for department division chief, conference room, and specified departmental meetings. (10%)
Submits purchasing and reimbursement requests for department division providers. (5%)
Trainee Coordination - Coordinates orientation and onboarding for incoming fellows, interns, residents and Medical/PA students in conjunction with the Office of Education. (5%)
Division provider recruitment administrative coordination and CU School of Medicine support for department division CU School of Medicine Faculty. (5%)

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer