Support Assistant I (Clerk) - NICU - PRN

Denver Health • Denver, CO

20h • Onsite

About The Position

Denver Health is recruiting for a mission-driven Support Assistant I (Clerk) to join their team in the Neonatal Intensive Care Unit (NICU). The NICU is a 26-bed unit that provides care to approximately 350 newborns annually, featuring both private and semi-private rooms with state-of-the-art medical equipment. It boasts an expansive interprofessional team, including social workers, pediatric pharmacists, respiratory therapists, speech, occupational, and physical therapists, and focuses on family-centered care. Under general supervision, this position provides administrative and clerical assistance to support the operation of the assigned nursing unit, collaborating with staff and leaders in the unit's development, management, and operation.

Requirements

• No High School Diploma and/or No GED
• 1-3 years clerical or customer service experience
• Knowledge of medical terminology
• Mathematical and organizational abilities
• Good written and oral communication skills
• Detail oriented and able to problem solve minor issues
• Able to work in and around a busy surgical setting
• Ability to read and follow written instructions and to write brief notes about activities performed during the shift
• Ability to cover more than one unit
• Microsoft Office Suite required

Responsibilities

• Monitors incoming computerized or written orders in a timely and accurate manner. Transcribes physicians’ orders accurately. Notifies RN of STAT orders. Clarifies difficult to read orders.
• Acts as a greeter to the unit in a manner that shows awareness of cultural and age differences. Always maintains patient confidentially. Performs all duties in relating to the public, patients, and families with customer satisfaction as a goal. Answers phones and call lights in a timely manner. Takes accurate messages and relays patient info to Nursing.
• Activates patients in appropriate systems. Obtains medical record number and patient stickers. Prepares chart, patient bands, and appropriate paperwork. Transfer patients’ information when necessary. Ensures paperwork is submitted and exchanged.
• Prepares discharge, transfer or demise records and completes paperwork. Ensures records are ready to send to Medical Records. Prepares and distributes Flow Sheets for required units each day. Files face sheets, lab slips, and appointments in each patient chart on required units.
• Prepares laboratory slips, enters orders in the computer, and calls/schedules appointments according to written or verbal orders. Organizes charts.
• Interacts in a professional manner with colleagues and the public, consistent with the mission, vision and values of Denver Health. Participates in the peer review process.

Benefits

• Social security replacement retirement plan with employer contribution of 3%
• On-site employee fitness center and wellness classes
• Community resource navigation support
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Education & development opportunities including career pathways and coaching
• Tuition assistance
• Career advancement pathways
• Professional development
• Loan forgiveness eligibility
• Employer contributions
• Mentorship programs
• Workforce Development Center
• Competitive benefits package, including retirement contributions with a match of up to 9.5%
• RESTORE Center (peer-support, innovative environment designed to reduce burnout and support employee well-being)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees