Support Agent I
Goosehead Insurance•Rosemont, CA
247d
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About The Position
The role of a Support Agent within the Agency Support Department is to enhance agent experience and productivity levels by providing on-demand assistance and continued education on all things process, product, technology, and more. The role is primarily an inbound phone call function. Outside of scheduled phone and case shifts, a Support Agent will help build, scale, and maintain resources through multidirectional communication between internal departments and agents in the field. Performance for a Support Agent is measured by phone shift performance, case volume processed, and satisfaction score as rated by agents after interactions.
