Supply Service Representative

U-Haul•Tempe, AZ

11d

About The Position

Under the direction of the SSR Supervisor, you will be part of the Supply Service Representative Team that provides customer service to internal U-Haul sites. This team is responsible for the processing and entry of orders as well as expediting or special handling of orders as needed. The SSR team is expected to support all U-Haul locations with any and all questions or concerns related to the Supply Chain.

Requirements

Customer Service experience (2+ years preferred)
Good decision-making skills
Positive attitude and willingness to help
Great organizational and follow-up skills
Excellent communication skills (both verbal and written)
Ability to multi-task
Proficient in Microsoft Office Suite, particularly Excel
Experience with SAP (or other similar ERP system)
Required: High school diploma or GED

Nice To Haves

Preferred: Associate’s Degree or the equivalent in experience

Responsibilities

Maintain high-level of customer service
Ensure communication with customers or suppliers via phone and email are always professional and cordial
Escalate concerns to Buyers, Material Planners, Freight and Management Team if a supplier’s performance is impacting U-Haul sites negatively
Provide resolutions for disputes to satisfy stakeholders while maintaining department policy
Ensure responses to field Feedbacks regarding issues with orders appropriate, per process and helpful
Assist Buyers/Planners/Freight and Management with special tasks and reporting
Review orders in error status, and correct
Participate in continuous training with SSR Team on systems and on daily/as needed tasks
Communicate critical information quickly and effectively to all pertinent groups when changes or challenges arise
Review orders for compliance with Purchasing policies and internal audit
Assist with completion of all daily/as needed SSR tasks
Strive for continuous improvement and growth, including process development and changes for the group