Supply Customer Engineer

Moloco • San Francisco, CA

18d

About The Position

The Supply Customer Engineer plays a key role in ensuring new SDK partners are on-boarded smoothly and with the care and attention necessary to work through potential bugs or other technical issues that may arise during the SDK integration process. SDK partners play a key role in helping drive increased performance for Moloco advertisers and in turn revenue for the business and our publisher partners utilizing the SDK.
The Supply Customer Engineer works on the Supply team helping to onboard new SDK partners. The CE will work with the SDK sales lead and be the point of contact for all technical matters with the partner’s technical and monetization team. General responsibilities include:

Requirements

• Experience in a client-facing technical role (as a developer or as a consultant).
• Ability to effectively troubleshoot and identify technical issues and errors during the publisher onboarding process.
• Ability to understand how coding works (no actual coding required).
• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
• Excellency in time management, task prioritization, and evaluation of situational urgency.
• Curious and able to learn fast.

Nice To Haves

• General understanding of the ad tech landscape highly regarded.
• Previous experience working with SDK integrations in mobile applications strongly desired.

Responsibilities

• Work closely with client lead to ensure the SDK integration goes smoothly.
• Based on your technical knowledge, provide guidance on any technical risks that arise during SDK testing and integration.
• Manage a diverse and sometimes complex scope of potential technical issues across multiple client engagements.
• Work directly with the SDK development team to resolve issues and escalate as necessary for confirmation of solutions or other options.
• Proactively identify and work with the customer to resolve technical issues and bottlenecks.
• Collaborate with the SDK Sales team to demonstrate value in the pre-sales process.

Benefits

• We take care of you and create the conditions for you to do the best work of your career. We offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees