Supply Customer Engineer

Moloco•San Francisco, CA

19d

About The Position

About Moloco: Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy. Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media and Streaming Monetization solutions enable retailers, marketplaces, and streaming platforms to build revenue-generating ad businesses that balance user experience and advertiser performance. Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Bangalore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin. Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now! The Impact You’ll Be Contributing to Moloco: The Supply Customer Engineer plays a key role in ensuring new SDK partners are on-boarded smoothly and with the care and attention necessary to work through potential bugs or other technical issues that may arise during the SDK integration process. SDK partners play a key role in helping drive increased performance for Moloco advertisers and in turn revenue for the business and our publisher partners utilizing the SDK. The Opportunity: The Supply Customer Engineer works on the Supply team helping to onboard new SDK partners. The CE will work with the SDK sales lead and be the point of contact for all technical matters with the partner’s technical and monetization team. General responsibilities include:

Requirements

Experience in a client-facing technical role (as a developer or as a consultant).
General understanding of the ad tech landscape highly regarded.
Previous experience working with SDK integrations in mobile applications strongly desired.
Ability to effectively troubleshoot and identify technical issues and errors during the publisher onboarding process.
Ability to understand how coding works (no actual coding required).
Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
Excellency in time management, task prioritization, and evaluation of situational urgency.
Curious and able to learn fast.

Responsibilities

Work closely with client lead to ensure the SDK integration goes smoothly.
Based on your technical knowledge, provide guidance on any technical risks that arise during SDK testing and integration.
Manage a diverse and sometimes complex scope of potential technical issues across multiple client engagements.
Work directly with the SDK development team to resolve issues and escalate as necessary for confirmation of solutions or other options.
Proactively identify and work with the customer to resolve technical issues and bottlenecks.
Collaborate with the SDK Sales team to demonstrate value in the pre-sales process.

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