Supply Chain System Administration Specialist

Trinity Health•Mason City, IA

About The Position

Purpose Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency. Responsible for auditing of department information, producing reports, & suggesting improvements to processes. Provides knowledge & expertise in the program, services & applications. Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of TH policies, practices & processes to ensure quality, confidentiality, & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define and demonstrate progress, ROI & impacts. Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects safe, honest, ethical & professional behavior & safe work practices. Addendum: • Represents a competency level for applications support development with a high level of supply chain/inventory concepts. This position works closely with Manager, Systems Administration Service Area as the primary support position to monitor the installed databases and ERP environments. (Surginet, Qsight, WaveMark, etc). • Provides analysis, functional support, and maintenance of operations through specialized application software (Including Epic/Optime, SSID, MAC Lab) of enterprise, regional or local level for multiple user clients at Ministry sites. • Troubleshoots and analyzes moderately complex application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Researches and responds to customer issues (i.e., break/fix). Works closely with system users and application software vendors to improve users knowledge of operational systems and to improve integration of the systems. • Analyzes and responds to business process issues by researching application problems, setting up and recreating issues; conducting test case scenarios, creating solutions; updating profile/master file to correct issues, and soliciting support from technical application staff or vendors in order to facilitate issue resolution. • Responsible for successful integration of multiple systems through ERP maintenance and application of operational standards. Assists clients in implementations, system usage, and plan development. • Trains team members on application functionality and maintenance; creates documentation and develops related training materials reflecting system updates and changes. Provides training and guidance to user clients in utilization of new internal business processes and new systems or applications. • Serves as Subject Matter Expert (SME) for one or more applications providing guidance to less experienced team members and client users. • May serve as a project lead on assigned projects and function with a high degree of independence. Acts as a technical resource for client, vendors and support staff. • Performs necessary testing for all new software upgrades and patches relating to the integrated applications as needed. Works and coordinates with various departments regarding integration data and their system updates to ensure system integrity. e.g. – Cath Lab/WaveMark, OR/Cerner-Surginet • Acts as liaison between the Supply Chain department and other hospital departments regarding computer system development. Serves as a resource, interface and liaison with user clients/business owners (i.e., physicians, nurses, pharmacists, etc.), technical applications staff and vendors to resolve problems with functionality of clinical software applications. • Keeps current on functional and operational knowledge and awareness of systems/applications impacting the ERP system local to the RHM, including unique requirements and complexity. • Responsible for coordinating any ERP system downtime transactions with appropriate RHM department leaders and routine file maintenance. Oversees system data integrity. • Responsible for RHM level guidance to optimize inventory performance using available reports and tracking noncompliance. Monitors ordering, receiving, replenishment and inventory control informing the system office regarding any system performance issues. Informs and ensures system compliance and escalates any gaps in performance. • Responsible for System Administration Service Tickets for completion within the Service Level Agreement (SLA) for the queue and tasks within the Service Area. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

Bachelor’s degree in business administration, finance, information systems; Associates degree or equivalent healthcare supply chain experience considered in lieu of Bachelors.
3-5+ years of Supply Chain ERP-related systems experience including advanced knowledge and awareness of local RHM systems/applications impacting the ERP system.

Responsibilities

Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency.
Responsible for auditing of department information, producing reports, & suggesting improvements to processes.
Provides knowledge & expertise in the program, services & applications.
Researches, collects & analyzes information.
Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of TH policies, practices & processes to ensure quality, confidentiality, & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define and demonstrate progress, ROI & impacts.
Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects safe, honest, ethical & professional behavior & safe work practices.
Provides analysis, functional support, and maintenance of operations through specialized application software (Including Epic/Optime, SSID, MAC Lab) of enterprise, regional or local level for multiple user clients at Ministry sites.
Troubleshoots and analyzes moderately complex application functionality issues.
Interfaces with technical application staff and/or vendors to resolve system or application problems.
Researches and responds to customer issues (i.e., break/fix).
Works closely with system users and application software vendors to improve users knowledge of operational systems and to improve integration of the systems.
Analyzes and responds to business process issues by researching application problems, setting up and recreating issues; conducting test case scenarios, creating solutions; updating profile/master file to correct issues, and soliciting support from technical application staff or vendors in order to facilitate issue resolution.
Responsible for successful integration of multiple systems through ERP maintenance and application of operational standards.
Assists clients in implementations, system usage, and plan development.
Trains team members on application functionality and maintenance; creates documentation and develops related training materials reflecting system updates and changes.
Provides training and guidance to user clients in utilization of new internal business processes and new systems or applications.
Serves as Subject Matter Expert (SME) for one or more applications providing guidance to less experienced team members and client users.
May serve as a project lead on assigned projects and function with a high degree of independence.
Acts as a technical resource for client, vendors and support staff.
Performs necessary testing for all new software upgrades and patches relating to the integrated applications as needed.
Works and coordinates with various departments regarding integration data and their system updates to ensure system integrity. e.g. – Cath Lab/WaveMark, OR/Cerner-Surginet
Acts as liaison between the Supply Chain department and other hospital departments regarding computer system development.
Serves as a resource, interface and liaison with user clients/business owners (i.e., physicians, nurses, pharmacists, etc.), technical applications staff and vendors to resolve problems with functionality of clinical software applications.
Keeps current on functional and operational knowledge and awareness of systems/applications impacting the ERP system local to the RHM, including unique requirements and complexity.
Responsible for coordinating any ERP system downtime transactions with appropriate RHM department leaders and routine file maintenance.
Oversees system data integrity.
Responsible for RHM level guidance to optimize inventory performance using available reports and tracking noncompliance.
Monitors ordering, receiving, replenishment and inventory control informing the system office regarding any system performance issues.
Informs and ensures system compliance and escalates any gaps in performance.
Responsible for System Administration Service Tickets for completion within the Service Level Agreement (SLA) for the queue and tasks within the Service Area.