Supply Chain Specialist

Freudenberg • Durham, NC

20h

About The Position

Working at Freudenberg: We will wow your world!

Requirements

• Bachelor’s degree in Business, Supply Chain Management, or related field
• 3-5 years of relevant experience in a customer service or administrative role
• Proficiency in data entry with Excel and ERP systems (experience with SAP preferred) for order processing, pri cing management, and inventory control.
• Ability to work independently, make decisions under stress, and identify opportunities to streamline customer service processes.

Responsibilities

• Order Processing & Data Management : Receive and verify customer orders, pricing, freight terms, and credit terms. Enter and manage orders in SAP, ensuring timely and accurate data handling.
• Customer Service & Relationship Building : Act as the company’s representative for customer inquiries about stock levels, shipment schedules, product pricing, and non-technical product support to maintain strong partnerships and adherence to SLAs.
• Inventory & Demand Management : Collaborate with production planners to set and confirm ship dates for customer orders; monitor backorders, aged inventory, and release of held lots to fulfill pending orders.
• Sales Support : Support sales initiatives with price analysis and adjustments; assist in setting up new customer profiles in ERP, verifying tax statuses, and coordinating credit applications with Accounting.
• Quality & Compliance : Adhere to ISO9001 / TS16949 / IATF16949 and internal standards by ensuring accurate, up-to-date records and participating in efforts to minimize Customer Complaint Records (CCRs).
• Performance Tracking & Reporting : Monitor and report on performance indicators including order accuracy, on-time shipment rates, and compliance with ISO procedures to ensure continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees