Supply Chain Specialist

Aston Carter•Tampa, FL

3d•$25 - $25•Onsite

About The Position

The Supply Chain Specialist provides dedicated customer support to internal and external stakeholders by executing departmental objectives and tactical plans that support corporate business growth. This role proactively addresses service issues and customer concerns, ensuring that orders ship on time and in full while maintaining a high standard of service excellence. The position works closely with cross-functional teams to manage orders, resolve issues, and continuously improve supply chain performance.

Requirements

1 or more years of supply chain-related experience or education.
Experience in business-to-business environments, preferably in manufacturing, order management, or supply chain roles.
Hands-on experience with SAP for order management, pricing review, and EDI-related activities.
Strong customer service skills, including handling purchase orders, inventory inquiries, and issue resolution.
Proficiency in Microsoft Excel for working with spreadsheets and data entry.
Strong skill set in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Experience with order management, purchasing, and supply chain management processes.
Accurate and efficient data entry skills.
Ability to work well under pressure while managing multiple tasks and deadlines.
Strong problem-resolution skills with the ability to identify root causes and implement solutions.
Ability to work independently and be self-directed while contributing to team goals.
Ability to adapt to change in a dynamic supply chain and customer service environment.

Nice To Haves

Experience in a manufacturing company, particularly in purchasing or order entry, is highly beneficial.
Experience in working with EDI orders and customer vendor systems is an advantage.
Experience supporting Accounts Receivable with invoice, claim, and payment issue resolution is helpful.
Familiarity with managing returns, damage claims, and customer complaints is preferred.
Strong written and verbal communication skills for effective interaction with internal teams and external customers.
Interest in continuous improvement and participation in team-based initiatives.
Desire for professional growth, with interest in advancement opportunities within supply chain or customer operations.

Responsibilities

Manage customer orders accurately and on time for an assigned regional commercial team, communicating directly with customer buyers.
Perform daily audits of open orders, including researching and rescheduling any orders that remain open from the previous day.
Review orders for completeness and accuracy, obtaining necessary information and approvals before releasing orders for shipment, such as resolving pricing discrepancies or securing approval to ship close-dated cases.
Schedule dock appointments for customer pick-up (CPU) orders and maintain appointments within the designated scheduling application.
Oversee the management of delivered orders in coordination with the in-house Transportation Department.
Collaborate with the Customer Experience Manager, Production Planner, Demand Planner, Warehouse Manager, and Materials Manager to ensure that additional product requirements, such as promotions or new distribution centers/stores, are clearly communicated and understood.
Determine when substitutions or delivery date changes are needed for order fulfillment based on projected product shortages.
Build and maintain strong customer relationships while supporting sales personnel in identifying customer ordering practices that do not align with agreed service levels.
Review aged inventory and discontinued items at company-owned bottling operations and co-packer locations to support inventory management decisions.
Maintain and update requirements in customers’ vendor systems and sub-systems as needed.
Review SAP transactions for pricing discrepancies and follow established standard operating procedures to resolve issues.
Partner with management and sales/market organizations on IDOC reports to correct EDI errors, update customer files with new items, and communicate data revisions to the Customer Experience Manager.
Support the Accounts Receivable team with invoice management to resolve short payments, overpayments, and claims, communicating issues, root causes, and resolutions to internal and external customers in a timely manner.
Manage returns, damage claims, and complaints by identifying causes, communicating resolutions to relevant business partners, assigning action items, and ensuring appropriate approvals are obtained.
Ensure accuracy and completeness of supply chain key performance indicators by providing correct root cause information.
Participate actively in team initiatives focused on continuous improvement of processes and customer service.
Work primarily with customer procurement contacts, handling orders and inquiries mainly via email with some phone communication, including EDI and manual order entry.