Supply Chain Specialist
About The Position
Job Overview The Supply Chain Specialist will be responsible for coordinating and maintaining the sales order entry functions, handling relations between manufacturing to ensure accuracy on customer forecast information and ensuring full compliance with regulatory requirements. Roles & Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Coordinate and maintain the sales order entry processing function – orders, acknowledgements, invoicing, credits etc. Deal with queries from Customers or Sales Team in a timely manner Provide support to commercial team with timely responses to enquiries Be familiar with Products and Processes to facilitate swift responses to customer enquiries Participate in regular business reviews, conference calls and face to face, based on defined customer portfolios Liaising with Distribution to ensure accuracy regarding schedule adherence Liaising with Manufacturing to ensure accuracy regarding schedule adherence Liaising with commercial, manufacturing finance and Financial Shared services and to ensure accuracy regarding material and customer master set ups Maintain accuracy on customer forecast information to support all planning activities Maintain accurate and organized customer files for all orders, business reviews etc. Timely preparation of weekly/monthly metrics as set out by site management Ensure full compliance with regulatory requirements Ensure Quality and EHS policies and procedures are always adhered to Other duties as assigned Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Education and/or Experience Third level Diploma / Degree in business or technical field preferably Supply Chain management Previous experience in a Customer Services role within a Pharmaceutical and Supply chain environment. Certificates, Licenses, Registrations May be required to provide a valid driver's license. Knowledge, Skills, and Abilities Thorough knowledge of the Logistics Supply chain management model and the ability to interact and manage freight forwarders effectively Understanding of Forecasting and Supply and Demand Supply Chain models Strong communication and interpersonal skills with an ability to influence in a positive manner Excellent organizational and planning skills Excellent understanding of ERP systems specifically Oracle Excellent understanding of MS office Thorough knowledge of Supply chain management on execution of deliveries into Global markets Understanding of Quality Management and compliance systems within the pharmaceutical industry Ability to drive manage and drive projects to completion Ability to generate appropriate and robust business relationships with customers Ability to deal with difficult customer communications Ability to influence customers where necessary Ability to work within a dynamic Team environment Supervisory Responsibilities This position has no supervisory responsibilities. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
Requirements
- Third level Diploma / Degree in business or technical field preferably Supply Chain management
- Previous experience in a Customer Services role within a Pharmaceutical and Supply chain environment.
- May be required to provide a valid driver's license.
- Thorough knowledge of the Logistics Supply chain management model and the ability to interact and manage freight forwarders effectively
- Understanding of Forecasting and Supply and Demand Supply Chain models
- Strong communication and interpersonal skills with an ability to influence in a positive manner
- Excellent organizational and planning skills
- Excellent understanding of ERP systems specifically Oracle
- Excellent understanding of MS office
- Thorough knowledge of Supply chain management on execution of deliveries into Global markets
- Understanding of Quality Management and compliance systems within the pharmaceutical industry
- Ability to drive manage and drive projects to completion
- Ability to generate appropriate and robust business relationships with customers
- Ability to deal with difficult customer communications
- Ability to influence customers where necessary
- Ability to work within a dynamic Team environment
Responsibilities
- Coordinate and maintain the sales order entry processing function – orders, acknowledgements, invoicing, credits etc.
- Deal with queries from Customers or Sales Team in a timely manner
- Provide support to commercial team with timely responses to enquiries
- Be familiar with Products and Processes to facilitate swift responses to customer enquiries
- Participate in regular business reviews, conference calls and face to face, based on defined customer portfolios
- Liaising with Distribution to ensure accuracy regarding schedule adherence
- Liaising with Manufacturing to ensure accuracy regarding schedule adherence
- Liaising with commercial, manufacturing finance and Financial Shared services and to ensure accuracy regarding material and customer master set ups
- Maintain accuracy on customer forecast information to support all planning activities
- Maintain accurate and organized customer files for all orders, business reviews etc.
- Timely preparation of weekly/monthly metrics as set out by site management
- Ensure full compliance with regulatory requirements
- Ensure Quality and EHS policies and procedures are always adhered to
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
