Supply Chain Services Coordinator (Remote)

Feeding America•Chicago, IL

22d•$58,000 - $63,000•Remote

About The Position

Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results. Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger. This position is fully remote with up to 20% travel required, including travel to Chicago for annual all-staff meetings. Learn more about Feeding America here. The Opportunity Coordinates product donation operations to ensure timely, accurate, and efficient processing in alignment with SOPs. Supports donors and Partner Food Banks through clear communication, stewardship, and platform training. Supports process improvements, project execution, and disaster response to optimize impact and strengthen relationships.

Requirements

Adept customer service attributes and interpersonal skills.
Ability to serve in a training or lead capacity to train new team members and/or during new process implementations.
Effective planning and prioritization skills.
Demonstrate a commitment to continuous process understanding and improvement.
Proficient in MS Office.

Responsibilities

Supports management of all donation requests and updates in alignment with SOPs and performance standards. Collaborates with donors, Partner Food Banks, and Supply Chain staff to maximize accepted donations and minimize declines.
Provides responsive, solutions-focused customer service to Partner Food Banks, donors, suppliers, and internal teams. Oversees email and phone inquiries, donation allocation, tracking, and issue resolution with accuracy and clear communication.
Onboards new donors when applicable and provides ongoing stewardship for SCS managed donors. Supports relationship managers by participating in donor meetings, handling donation communications, and serving as the main operational contact.
Supports donor-facing activities by assisting with platform training, preparing standard and ad hoc reports, and helping ensure a positive donor experience. Shares updates with internal stakeholders to support alignment throughout the donation process.
Assists with the daily operations of the donation platform, including promoting usage, providing training, publishing marketing messages, monitoring aging inventory, adjusting allocation shares, and generating reports as requested.
Monitors yellow receipted pounds, addresses overdue receipts, and reinforces the importance of timely receipting through proactive communication with non-compliant Partner Food Banks.
Provides support for complex or high-impact donation projects from initiation to execution. Develops and maintains status reports, coordinates allocation and delivery plans, and communicates regularly with donors to ensure seamless execution and donor satisfaction.
Contributes to continuous improvement efforts across Supply Chain processes and technology by identifying opportunities and supporting cross-functional work on business requirements, testing, and feedback. Maintains ownership of data and SOPs, serving as the primary reviewer for updates and revisions. Serves as the primary trainer for new team members.
Participates in disaster response coordination across internal teams and external stakeholders, including state agencies and affected Food Banks. Facilitates donor engagement during disaster scenarios, coordinates expedited transportation. Maintains inventory visibility and response tracking through timely updates to Tableau dashboards and reporting systems.
Documents and coordinates donated freight spend. Evaluates offers for donated freight feasibility. Communicates availability, schedules shipments, and documents usage. Participates in stewardship meetings as needed.