Supply Chain Quality Assurance Team Member

Lowe's • Hagerstown, MD

110d • $21 - $27

About The Position

The position involves ensuring customer orders are fulfilled according to quality guidelines, performing inspections of products prior to delivery, and documenting results in accordance with established procedures. The role requires ensuring that products meet the highest standards of quality and customer expectations, researching and resolving inventory discrepancies, and monitoring Flatbed Fulfillment Center (FFC) shrink daily. The individual will communicate compliance issues, report WMS issues impacting operations, and audit processes across the facility. Additionally, the role includes delivering coaching and feedback to team members, identifying and resolving safety issues, and performing other quality assurance duties as assigned.

Requirements

• High School or GED.
• 2 years' experience in quality assurance and distribution center operations.
• Basic math and reading comprehension skills.
• Basic computer skills including a working knowledge of Microsoft Office.
• Experience with software applications such as Excel, Access, and WMS.
• Experience using troubleshooting processes to resolve problems.

Nice To Haves

• Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time.

Responsibilities

• Ensures customer orders are fulfilled per quality guidelines performing inspections of products prior to delivery to customers and documenting results in accordance with established procedures.
• Ensures products meet the highest standards of quality and customer expectations met, if not exceeded.
• Researches and resolves inventory discrepancies.
• Researches and resolves cancelled picks, picks on hold, and other applicable duties.
• Researches and monitors Flatbed Fulfillment Center (FFC) shrink daily providing key information to FFC Operations Support Supervisor.
• Communicates compliance issues to FFC Operations Support Supervisor.
• Reports WMS issues impacting day-to-day operations and optimization troubleshooting and providing support to resolve issues in a timely manner.
• Audits processes across the facility ensuring correct processes are utilized, recording inaccuracies, and providing information to the FFC Operations Support Supervisor.
• Conducts audits on shipments and warehouse cycle schedules.
• Works closely with supervisors and associates to correct errors.
• Delivers coaching and feedback to team members related to quality performance and safe behaviors.
• Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary.
• Performs other quality assurance job duties as assigned.

Benefits

• Health, Dental and Vision insurance.
• Life and Disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) Retirement account with company match.
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and Parental leave.
• Adoption assistance.
• Lowe's Associate Discount and broad discount platform.
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED