Supply Chain Quality Assurance Team Member

Lowe's • Statesville, NC

101d

About The Position

The RDC Quality Assurance (QA) Team Member is primarily responsible for resolving all inventory discrepancies and process inaccuracies, contributing to successful inventory audits of the facility, and achieving or exceeding performance targets. The QA Team Member performs routine cycle counts of the inventory to ensure the system quantity and physical quantity of product is correct. This role is responsible for researching inventory differences over a certain threshold and reporting issues appropriately. The QA Team Member is also responsible for performing process audits of the entire facility which determine whether Operations and Planning Team Members are performing tasks correctly.

Requirements

• High School or GED
• General Studies
• Physical fitness to move continuously throughout the facility, lift up to 70 pounds, and operate power equipment
• Adherence to safety protocols, wearing necessary personal protective equipment
• Ability to work in varying conditions, from extreme temperatures to noisy environments
• Strong safety orientation and ability to work independently or within a team

Nice To Haves

• Post Secondary Education
• Related Field Experience in distribution center operations
• Experience with software applications such as Excel, Access or Lowe's DMS system
• Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time
• Experience using troubleshooting processes to resolve problems

Responsibilities

• Performs safety inspection of equipment prior to use; handles and operates equipment and tools safely
• Works safely while performing tasks and using equipment (e.g., uses proper lifting techniques for handling product, warns other associates when moving into high traffic path, maintains safety zone around equipment)
• Researches and resolves inventory discrepancies
• Reports inventory gain or loss over a certain threshold into a database (i.e., holding account)
• Audits processes across the facility to ensure correct process is being utilized and records inaccuracies in a database and reports to QA Supervisor
• Audits receiving packets daily/weekly to ensure all information is correct and free of discrepancies
• Performs scheduled cycle count of product in the facility; performs recount of product when inventory differences occur
• Reviews damages and repackages inventory
• Works closely with Supervisors and associates to correct errors within current shift
• Researches and resolves cancelled picks, picks on hold, and LTSU's
• Monitors, inputs and adjusts Bulk Distribution Center (BDC)/Appliance Distribution Center (ADC) inventory per inbound deliveries, cycle counts, damages, and discrepancies utilizing Corporate Host System
• Research and monitors BDC/ADC shrink (holding account) daily
• Responds to store calls and emails regarding delivery questions, claims, damages and discrepancies
• Processes damaged product upon inbound receipt and works with Vendor for credit or return of product
• Manages the Import Carrier/Vendor damage and works with Port Inspection Team on resolution
• Completes Hazmat processing, documentation and storage
• Maintains and communicates Salvage product documentation and pick up
• Documents and communicates with Vendors any Appliance Damaged and Refused inbound product; arranges pickup of product by vendors
• Processes all inhouse damages
• Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary

Benefits

• Employee Stock Purchase Plan
• Matching 401k plan
• Discretionary and profit-sharing bonuses
• Paid time off for vacations, holidays and sick time
• Access to top-tier medical, dental and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED