Supply Chain PMO - Change Manager

Motorola Solutions•Chicago, IL

30d•Onsite

About The Position

The Change Manager, reporting to the Sr. Manager of the Supply Chain PMO, will be responsible for developing, implementing, and managing a robust change management program across our large, cross-functional Supply Chain organization. This role is critical to ensuring that change initiatives-particularly those related to new systems (e.g., ERP/WMS), process optimizations, and organizational restructurings-are adopted effectively and sustainably by all impacted stakeholders, ultimately driving the realization of intended business benefits.

Requirements

Bachelor's degree in Business Administration, Organizational Development, Communications, or a related field.
3+ years of dedicated experience managing organizational change programs for large, complex, and cross-functional initiatives.

Nice To Haves

Proven proficiency in a formal change management methodology (e.g., ADKAR, Prosci certification is highly desirable).
Demonstrated experience within a Supply Chain, Logistics, or Manufacturing environment, understanding the impact of change on operational processes and systems.
Exceptional communication (written and verbal), interpersonal, and presentation skills.
Strong analytical skills with the ability to define change metrics and report on progress.
Proficiency in change management tools and techniques, including impact analysis, stakeholder mapping, and resistance management.
Relevant professional certifications a plus (e.g., PMP, SCPro).

Responsibilities

Change Strategy and Planning: Design and execute comprehensive change management strategies and plans using a structured methodology (e.g., ADKAR, Prosci).
Conduct Change Impact Assessments and Stakeholder Analyses to identify risk areas and tailor engagement strategies across diverse Supply Chain functions (e.g., Procurement, Logistics, Manufacturing, Inventory).
Communication & Engagement: Develop and manage targeted communication plans that ensure consistent messaging and transparency across all levels of the organization, from warehouse associates to executive sponsors.
Facilitate workshops and focus groups to gather feedback and build commitment to the change.
Training and Readiness: Partner with training teams and SMEs to define, develop, and deliver effective training programs for new processes and technology.
Assess organizational readiness and manage resistance to maximize employee adoption and usage.
Sponsorship and Coaching: Provide guidance and coaching to executive sponsors and project managers to ensure active and visible support for change initiatives.
Develop coaching plans for people managers and supervisors to help them lead their teams through transitions.
Measurement and Sustainment: Define and track success metrics and Key Performance Indicators (KPIs) for change adoption.
Manage transition activities and develop post-implementation sustainment plans to reinforce the change and address residual resistance or issues.