Supply Chain Planning Key Account Senior Specialist

The Cooper Companies•Victor, NY

60d•$73,978 - $98,637

About The Position

Responsible for managing and delivering solutions and services to a portfolio of key customer accounts. This includes coordinating across commercial, operations, and supply chain teams within CooperVision, and maintaining strong communication with customers through regular face-to-face reviews. The role involves presenting performance metrics, KPIs, and business analysis to ensure transparency and alignment. Key responsibilities also include identifying and resolving constraints impacting service performance, leading cross-functional teams to drive improvements, and ensuring smooth implementation of changes-such as new product launches, supersessions, and discontinuations-without disrupting customer service levels. Serve as the key liaison between Supply Chain, internal teams, and key customer accounts to ensure seamless communication and coordination. Build and maintain strong relationships across cross-functional teams and with key customers to support business objectives. Advocate for customer needs within CooperVision, ensuring high levels of service and support are consistently delivered. Own the analysis and reporting of service performance metrics for key accounts, providing actionable insights. Lead regular customer review meetings, sharing updates on KPIs, performance, and issue resolution. Collaborate with the supply chain team to optimize product availability and service levels for key accounts. Support product lifecycle changes-including new product introductions, supersessions, and discontinuations-ensuring minimal disruption to customers. Foster alignment across CooperVision by maintaining strong communication with sales, marketing, commercial, and customer service teams. Lead and contribute to cross-functional initiatives that drive complex change and support customer goals. Provide training and communication to commercial teams and customers to clarify supply chain processes and challenges.

Requirements

Strong expertise in supply chain processes, customer service, and key account management.
Proven ability to lead projects and drive change across cross-functional teams.
Resilient, proactive, and decisive in fast-paced environments.
Excellent communication skills (written and verbal).
Advanced Excel proficiency; intermediate skills in Word and PowerPoint.
Strong administrative and office management capabilities.
Minimum 5 years of experience in: Medical device industry (preferred) Customer service / key account management Supply chain and demand planning
Bachelor's degree (required)

Nice To Haves

APICS CPIM (preferred)
APICS CSCP (preferred or in progress)

Responsibilities

Serve as the key liaison between Supply Chain, internal teams, and key customer accounts to ensure seamless communication and coordination.
Build and maintain strong relationships across cross-functional teams and with key customers to support business objectives.
Advocate for customer needs within CooperVision, ensuring high levels of service and support are consistently delivered.
Own the analysis and reporting of service performance metrics for key accounts, providing actionable insights.
Lead regular customer review meetings, sharing updates on KPIs, performance, and issue resolution.
Collaborate with the supply chain team to optimize product availability and service levels for key accounts.
Support product lifecycle changes-including new product introductions, supersessions, and discontinuations-ensuring minimal disruption to customers.
Foster alignment across CooperVision by maintaining strong communication with sales, marketing, commercial, and customer service teams.
Lead and contribute to cross-functional initiatives that drive complex change and support customer goals.
Provide training and communication to commercial teams and customers to clarify supply chain processes and challenges.