Supply Chain Planning and Optimization Program Manager

Michaels Stores•Irving, TX

About The Position

As the Supply Chain Planning and Optimization Manager you will lead the development, planning and optimization of Supply Chain outbound operational processes to drive efficiency, consistency, and effectiveness across the Distribution Center Network. This role is responsible for all centralized workload planning, strategic operational planning, and KPI reporting as it pertains to DC Outbound Processes to ensure the Distribution Centers have the plans, resources, and operational guidance needed to deliver operational excellence. This role will execute all Distribution Center communications and partner closely with cross-functional teams to ensure alignment, clarity, and consistency across operational priorities and initiatives. Acting as a strategic liaison between Distribution Centers and the Support Center, this role synchronizes operations to eliminate silos, mitigate risks, and streamline cross-functional communication. Ultimately this role is accountable for creation of strategic Distribution Center plans to accommodate volume, building setup, staffing, and special projects as it pertains to planning and execution of all outbound processes. Optimized deliverables will allow Distribution Centers to minimize distractions and dedicate full focus to achieving peak operational outbound performance.

Requirements

Bachelor’s degree or equivalent experience
5+ years Supply Chain, Distribution Center Operations, or Logistics experience
Experience participating in cross-functional teams and driving operational improvements across complex environments
Project management experience participating in large-scale operational programs and initiatives

Nice To Haves

Strong knowledge of Warehouse Management Software, specifically Blue Yonder and Red Prairie
Strong knowledge of Engineered Labor Standards
Excellent verbal and written communication skills
Demonstrated ability to lead through change and adapt to evolving business needs
Strong organizational, time management, and prioritization skills with the ability to manage multiple initiatives simultaneously
Bachelor’s Degree in Business Administration, Supply Chain Management, Industrial Engineering, or other related field
10 years of DC / DC Network experience in leadership roles
Advanced knowledge of Distribution Center planning
Demonstrated ability to drive measurable business results

Responsibilities

Lead DC Outbound Workload Planning & Operational Coordination: Create and coordinate a strategic plan inclusive of outbound volume, building setup, staffing, and special project execution
Partner with Merchandising, Inventory, Supply Chain Strategy, and Transportation teams to align on outbound volume, operational priorities, and execution timelines
Develop, maintain, and manage outbound operational planning tools and templates used to communicate volume forecasts, seasonal surges, and major operational initiatives to DC teams
Participate in cross-functional planning meetings to ensure outbound operational workload, inventory flow, and capacity plans remain balanced and executable across the network
Support planning and execution of major operational initiatives, peak season, and large scale go-gets to ensure accurate labor forecasting and operational readiness for outbound functions across all Distribution Centers
Distribution Center Communications: Provide clear and concise communication to Distribution Center leadership to ensure strategic, accurate, and consistent messaging across the network
Lead key operational meetings and field leadership forums to facilitate alignment and communication between DC leadership and the Support Center
Coaching and Development: Act as a peer mentor to the Distribution Center leadership teams
Coach Distribution Center outbound teams on best practices, ensuring a strong bench for all Outbound Operations
Other duties as assigned