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As a Supply Chain Operations Specialist II at CEVA Logistics, you will play a crucial role in ensuring the smooth transportation of goods and managing high-volume accounts. This position requires you to act as a liaison between sales, operations, and external customers, providing impeccable service and support. You will be responsible for communicating vital information regarding shipments that require special handling, advising customers and sales personnel about the current status of shipments, and responding promptly to customer inquiries regarding routing and charges. Your role will also involve coordinating with sales and customers to develop specific operating procedures tailored to customer needs, following up on sales leads from daily shipment logs, and assisting in customer service and quote preparation. This position is designed for individuals who are passionate about logistics and customer service, and who thrive in a collaborative team environment.