Supply Chain Manager , S&OP, Last Mile Demand Planning

Amazon.com, Inc.•Bellevue, WA

25d

About The Position

Join Amazon's dynamic environment as a Supply Chain Manager with a Network Capacity Background, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow of goods, information, or services within the supply chain network. We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements, with a specific focus on network capacity and the physical flow of goods or services within the supply chain network. As a Strategic Supply Chain Manager with a Network Capacity Background, you'll take end-to-end ownership of operations, emphasizing capacity planning, logistics optimization, network design, and analysis of operational efficiency. In this role, you will collaborate with cross-functional teams, including Business, Operations, Supply Chain, Product, Finance, and more. Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Whether you're managing network capacity initiatives, overseeing cross-functional programs, or focusing on strategic projects, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth. The Amazon Extra Large (AMXL) supply chain team is looking for an experienced Supply Chain Manager with a strong record of achieving results, to create and execute our worldwide supply chain. AMXL obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture to customers' homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed. In this role, you will work in the last mile delivery space to drive forecasting, capacity planning and launch new last mile delivery operations. You will deal with ambiguity, identify problem statements and develop innovative solutions to improve Customer Experience, reduce cost and create a best in class home delivery network.

Requirements

3+ years of program or project management experience
2+ years of supply chain experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements

Nice To Haves

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience

Responsibilities

Own key metrics and goals such as forecast accuracy
Create a plan that creates a balance between customer experience, speed and cost
Own the end-to-end strategy using the forecast as the guidance to achieve that strategy
Develop deep understanding of transportation planning and optimization tools
Partner with product, technical, operations and other network planning teams to build scalable solutions
Designing mechanisms to reduce bottlenecks, improve communication, identify risks, and gather feedback from worldwide stakeholders
Create hypothesis on ambiguous problem statements and gather data to create an analysis to prove or disprove these hypotheses.
Proactively build and manage relationships with key internal stakeholders across the businesses
Continuous Improvement - Analyze the impact of business changes on demand (region/sites) and continuously improve the forecasting processes by diving deep into the gaps within existing tools and by automation and standardization while working with internal and external stakeholders (Retail, Finance, Transportation, Operations).
Voice of Customer - Work with all customers (Capacity Planning, Operations, Middle Mile team) to understand and document their changing requirements and create a plan to deliver results for them.