Supply Chain Manager - Cost Recovery

Trek•Waterloo, WI

About The Position

About Trek Trek is a global leader in the design and manufacture of bicycles and related products, committed to creating products we love and taking care of our customers. We value innovative ideas from anywhere, positive energy, and turning ideas into reality—fast. Why This Role Exists Trek’s cost recovery program protects our customers and our business by recouping costs tied to warranty claims and non‑conforming material (NCM). This role leads the program end‑to-end—owning supplier claims management, driving recovery performance, and partnering cross‑functionally to reduce the cost of quality.

Requirements

Education/Experience: Bachelor’s degree (or equivalent experience) plus 5+ years in Supply Chain or related functions and 5+ years of people leadership.
Systems & analytics: Proficiency with ERP (JDE, SAP, Oracle), Excel, and BI tools (e.g., Power BI); strong data querying and statistical analysis skills.
Leadership & communication: Proven ability to lead cross‑functional programs, manage multiple complex initiatives, and communicate clearly at all levels.

Nice To Haves

Domain familiarity (preferred): Experience with warranty claim processes and supplier chargebacks; bike/components industry knowledge is a plus.

Responsibilities

Own supplier claims management: Review/adjudicate claims, compile supporting evidence, and follow through with suppliers until resolution.
Publish recovery performance: Build and distribute monthly recovery metrics to internal and external stakeholders; coach teams against the data.
Grow recovery outcomes: Define and execute a recovery growth plan that increases recovery % and expands coverage across new and existing suppliers.
Resolve NCM rapidly: Coordinate with Quality to move issues to closure quickly and keep product flowing; ensure documentation supports recovery.
Drive cost‑down opportunities: Partner with Product Quality Engineers and suppliers to identify systemic improvements and track realized savings.
Set expectations & measure: Establish clear goals and scorecards; monitor supplier performance and escalate when targets are missed.
Formalize Warranty Agreements: Create and maintain supplier warranty agreements that enable consistent, friction‑free claim resolution.
Improve claim accuracy: Work cross‑functionally with Customer Service and Field Quality to prevent errors in claim cost, detail, and routing.