Supply Chain Manager, Carrier Services Linehaul

Amazon • Nashville, TN

2d

About The Position

Are you curious to learn about the U.S. largest e-commerce retailer’s
transportation business? Are you intrigued by challenges that involve analyzing
the data, communicating with cross-functional teams and finding solutions to the
real world transportation problems with long term solves? Do you want to
optimize a transportation network with innovative ideas? Then, this job is for
you.

Linehaul (LH) Supply Chain Managers lead middle mile transportation, driving LH
conversion of 53’ tractor loads across North America (NA) through various
business initiatives. LH Supply Chain Managers analyze market and carrier
behavior trends within the Relay Load Board (RLB) and Relay Contract Marketplace
(RCM) programs. They drive program adoption through carrier engagement and
training to improve Cost, Delivery Estimate Accuracy (DEA), and Capacity for
Amazon Transportation Services (ATS). LH Supply Chain Managers effectively apply
Voice of the Carrier (VOC) feedback and work cross functionally with multiple
teams to advocate Amazon’s needs to transportation providers. They are forward
looking and collaborate on business objectives to deliver a sustainable product
to improve the carrier experience and the way we deliver packages.

This role will give the candidate the ability to influence and drive
organization level decisions by leading a team that will deliver across various
levels of leadership in a highly complex, ambiguous, and impactful space. We are
looking for Managers with a strong delivery record, strong analytical skills,
people leadership, and proven project management experience to own strategic
long term planning, tactical, and cross-functional and technology projects and
programs within Amazon Transportation Services.

Want to learn more about working with Amazon Transportation Services? Check out
this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be

PLEASE NOTE: This role can sit in any of these locations,: Atlanta, GA,
Nashville, TN or Tempe, AZ.

Requirements

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Influence supply team stakeholders' processes, technology decisions and policies to ensure there is a mutually beneficial continuous improvement and sustainable process for the overall Linehaul business
• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics inclusive of planned vs actual network performance and impact analysis of product initiatives.
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.
• Partner weekly with teams across the business you support and beyond to source, allocate, and coordinate resources needed to achieve the quarterly goals.
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.).
• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).
• Work with program managers, business leaders and executive team to communicate the impact of critical business initiatives, and inputs impacting the quarterly goals.
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects.
• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
• Create, communicate, and manage budget/timelines/entitlement for projects.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level