Supply Chain Employee Hardware Program Manager

Microsoft•Redmond, WA

11d

About The Position

Do you want to work in an open and inclusive environment where diverse perspectives are celebrated? Are you someone who is an out of the box, strategic thinker who thrives in a complex, ambiguous, fast-paced environment with the desire to deliver on large global programs? If so, consider joining our team! We are seeking a Supply Chain Employee Hardware Program Manager to lead the end‑to-end supply chain for Employee Hardware Devices, spanning strategy, execution, and continuous improvement across Original Equipment Manufacturers (OEM) supplier operations and employee device management programs. This role is responsible for driving global supplier performance, supply chain operations, and scalable operating models that deliver cost efficiency, resiliency, and simplified employee device experience. The Supply Chain Employee Hardware Program Manager is a strategist and operator who can independently translate business objectives into execution, influence cross‑functional partners, and drive measurable outcomes across complex, global programs. This includes continuously improving global employee device management processes to ensure a stable and effective run state, owning process documentation, planning and deploying program changes, and coordinating change management and communications. This Supply Chain Employee Hardware Program Manager position requires deep domain expertise in program operations management and a proven track record of delivering results aligned to strategic priorities. The successful candidate is a collaborative team player who can think strategically while remaining hands‑on and execution‑focused.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice To Haves

Bachelor’s degree and 5+ years’ experience in supply chain, hardware, operations, procurement, or global program management
Proven experience managing supplier‑driven programs with a focus on user experience and overall best in class operations
Contract negotiation expertise: multi-million-dollar SOWs, Masters, and SLA performance management
Experience driving process reengineering and automation in complex environments
Sound knowledge in area of Technology, Hardware, Manufacturing
Sound experience in process, dashboard, AI, and tools development to improve productivity, efficiency and user experience in Procurement or Supply Chain space
Proficient analytical and reporting skills with hands on with reporting technologies is an added advantage – Power BI, AI Agents, etc.

Responsibilities

Lead strategic OEM supplier relationships including monthly business reviews, SLA performance management, and multi-year contract negotiations (SOW/MPPA)
Negotiate pricing, volume rebates, and contract terms to achieve annual savings targets while maintaining supply continuity
Drive supplier performance improvements through data-driven scorecards and corrective action planning
Manage global hardware supply chain including demand planning, inventory optimization, device order backlog management
Partner with IT and product stakeholders on device certification, roadmap alignment, and lifecycle planning
Lead data engineering initiatives to improve accuracy by owning business logic
Develop Power BI dashboards for KPI tracking
Drive AI adoption and process automation to eliminate manual tasks and enhance user experience
Monitor program performance and lead continuous improvement initiatives focused on efficiency, speed, and reliability
Ensure proficient data discipline, reporting, and insights to support operational and leadership decisions Influence stakeholders across Procurement, IT, Finance, and Operations to drive alignment and execution