Supply Chain Education and Process Improvement Manager

University of Texas Southwestern Medical Center • Dallas, TX

38d • Hybrid

About The Position

The Supply Chain Education and Process Improvement Manager works under minimal supervision and is responsible for ensuring effective and efficient delivery of supply chain education, training programs, and process improvement initiatives. This role will design and lead cross-functional training, develop instructional materials, and deliver learning solutions to both Supply Chain teams and stakeholders across the institution. The manager will partner closely with operational leaders to identify performance gaps, standardize best practices, and drive continuous improvement through well-designed training, communication, and change-management strategies. Experience building training materials, cross functional training, teaching and leading forums is strongly preferred. Must be adept at building cross functional training materials for topics outside of existing expertise. This position falls under a mostly remote work schedule with one day per month in office and as needed.

Requirements

• Bachelor's Degree in Business Administration or related field
• 5 years related experience with three (3) years at a supervisory level.
• An equivalent combination of relevant education and experience may be substituted as appropriate.

Nice To Haves

• Master's Degree or MBA related to Business, Healthcare, Information Systems or Supply Chain Management
• Seasoned procurement leader with expertise in compliance, purchasing, contract management, and IT systems. Proven success in leading cross-functional teams within complex organizations. Skilled in delegation, time management, and meeting tight deadlines. Strong communicator with a collaborative approach and a focus on strategic initiatives aligned with organizational goals.
• (PMP) Project Management Prof Cert Upon Hire
• (CSSGB) CERTIFIED SIX SIGMA GREEN BELT Upon Hire
• (CPTM) CERTIFIED PROFESSIONAL IN TRAINING MANAGEMENT Upon Hire

Responsibilities

• Lead and manage a diverse team responsible for procurement and supply chain operations. Serve as the primary liaison for cross-functional training needs, aligning resources to ensure knowledge continuity and operational readiness across departments.
• Partner with Information Resources (IR) and Supply Chain Management Leaders for Supply Chain system enhancements, integrations, and solution design. Collaborate to identify and implement system improvements that support operational efficiency. Lead user readiness efforts including education, communication, and training strategies to ensure successful adoption of new functionality.
• Serve as a subject matter expert (SME) and resource for supply chain leadership, providing guidance and support in the use of business intelligence tools and eProcurement systems.
• Draft, review, and analyze financial and statistical data to support cost improvement initiatives and ensure alignment with departmental goals.
• Oversee the coordination of comprehensive training programs for new employees, ensuring consistent back-office support and operational efficiency.
• Manage the Information Resources section, including Network Services, Software Systems Programming, and Computer Training, while ensuring adherence to university policies and procedures.
• Develop, revise, and interpret policies and procedures to ensure compliance with all applicable laws and governmental guidelines, while promoting an equitable and inclusive work environment.
• Support the development and revision of SOPs and policy education materials to ensure staff understanding and compliance.
• Lead various projects and programs, ensuring all tasks are completed by established deadlines and that quality customer service is provided to faculty and staff.
• Assist Supply Chain Management departments in assessing technical requirements and providing solutions that meet their operational needs.
• Maintain a commitment to fostering an educational and working environment that provides equal opportunity to all members of the University community.
• Perform other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees