Supply Chain - Drop Shipment Vendor Specialist

Webstaurantstore • Lititz, PA

249d • Remote

About The Position

Vendor Specialists are responsible for building and maintaining relationships with our vendors and internal teams to improve the quality of information to our drop shipment customers. They use multiple software tools to assist internal & external teams, manage open drop ship orders, and provide updates to our customers. Vendor Specialists review reports to assess vendor performance metrics and identify and address vendor improvements.

Requirements

• Computer literate
• Education or experience in Supply Chain, Vendor Management, Customer Service, Business Administration, Communications or a related field

Nice To Haves

• Analytical with excellent attention to detail
• Strong in critical thinking and problem solving
• Able to prioritize and balance multiple responsibilities
• Adept at communicating effectively to a variety of audiences
• Willing to take initiative and ownership of problems to find solutions
• Able to balance desired business and customer outcomes
• A team player who wants to contribute to a thriving culture
• Able to flourish in a fast-paced, changing environment
• Willing to keep an open mind, embrace the unknown, and have the grit to push through obstacles on the way to progress

Responsibilities

• Build, manage, and leverage relationships with Vendors and Procurement to improve the drop ship customer experience
• Serve as an expert point of contact on assigned vendors
• Evaluate Vendor performance using Vendor Specialist Metrics and other reports to propose and act on solutions
• Assist in the vendor onboarding process and educate vendors on Drop Shipment's processes & expectations
• Collaborate with others in Order Optimization and internal departments to ensure effective processing of orders
• Follow up daily on open purchase orders to ensure that customers have up to date information on their drop shipped orders
• Communicate issues and provide solutions to customers on their drop shipped orders
• Address incoming emails by troubleshooting issues, resolving customer pain points, and improving vendor performance
• Propose additional reporting needs to enhance the customer experience, vendor performance, and individual performance
• Identify opportunities to reduce the need for incoming and outgoing emails
• Evaluate current processes and suggest any appropriate improvements to increase process efficiency and improve the customer experience

What This Job Offers

• Industry: General Merchandise Retailers
• Number of Employees: 251-500 employees