Supply Chain Customer Experience Professional

Lowe's Companies, Inc.

113d • $20 - $24

About The Position

The position involves working Monday to Friday from 9am to 5:30pm. The essential functions include using available resources and strong judgment to determine the best course of action while interacting with customers through various communication channels. The role serves as a knowledgeable resource to customers, delivering accurate and efficient information to resolve issues and help define product/project needs. The individual strives to be the single point of contact for various requests, including order placement, product sourcing, and shipment tracking. Responsibilities also include escalating customer concerns to the Supply Chain Customer Experience Supervisor, multitasking efficiently, connecting with customers on a personal level, leveraging problem-solving skills, and following up to ensure all order and project requirements are met. Continuous learning and providing feedback for process improvement are also key aspects of the role.

Requirements

• High School diploma or GED.
• 2 years’ experience in a call center, office administration, high volume retail, service support, or similar work environment.
• Experience processing specialty orders.
• Excellent written and oral communication skills.
• Basic math and reading comprehension skills.
• Basic computer skills, including working knowledge of Microsoft Office.
• Ability to solve problems with a positive attitude.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to stay calm with customers seeking resolution.

Nice To Haves

• Knowledge of the home improvement retail industry.

Responsibilities

• Uses available resources and strong judgment to determine the best course of action while interacting with customers.
• Serves as a knowledgeable resource to customers through accurate and efficient delivery of information.
• Strives to be the single point of contact for various requests, including order placement, product sourcing, and shipment tracking.
• Escalates customers’ concerns to Supply Chain Customer Experience Supervisor as applicable.
• Multitasks efficiently to accurately input data while gathering necessary information.
• Connects on a personal level to establish rapport with customers.
• Leverages problem-solving skills and remains calm under pressure.
• Listens attentively to customers to fully understand their needs.
• Follows up with customers to ensure all order and project requirements are met.
• Practices continuous learning and self-development.
• Provides feedback to Supply Chain Customer Experience Supervisor for continuous improvement.
• Partners with shipping, receiving, and transportation to troubleshoot issues.

Benefits

• Health, Dental and Vision insurance.
• Life and Disability insurance.
• Paid time off based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) Retirement account with company match.
• Employee Assistance Program.
• Education support programs, including tuition assistance.
• Business Travel Accident insurance.
• Maternity and Parental leave.
• Adoption assistance.
• Lowe's Associate Discount and broad discount platform.
• Other discretionary benefits including annual bonuses and stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees