Supply Chain Coordinator - Transportation Operations (Daytime, Sunday-Thursday) Hybrid

Armada•Pittsburgh, PA

2d•Hybrid

About The Position

Arrange, track and communicate the status of the transportation on the pickup and delivery sides for our customer’s goods. This will include, but not be limited to, outbound from suppliers and HUB locations, inbound to Armada’s redistribution facilities, inbound to our customer’s distribution centers and inbound to manufacturing centers. Utilize Armada’s preferred carriers and systems to include the Transportation Management System (TMS) to optimize service, secure capacity and optimize mode of transportation.

Requirements

Minimum: 1-5 years experience in customer service or transportation – operations experience preferred
General understanding of business and transportation terms and concepts.
Proficient in Microsoft Word, Outlook, Excel required; Access, TMS applications preferred
Analytical and problem solving ability
Ability to communicate effectively (verbal & written) with internal/external clients

Nice To Haves

Bachelor’s degree in Business, Communications, Supply Chain or Logistics preferred
Customer Service or Transportation experience with one or more of the following modes: LTL, Intermodal, temp controlled, and dry truckload transportation preferred.

Responsibilities

Assign and tender shipments to Armada’s preferred carriers using transportation management system (TMS) to optimize service, capacity and cost.
Coordinate dedicated and continuous move tenders as appropriate.
Manually tender load(s) that have not been accepted through the TMS waterfall carrier selection by calling carriers to verbally secure capacity to cover the load(s) as required.
Monitor shipments to ensure on-time pick up utilizing the TMS.
Proactively follow up as required to insure desired service results are secured and issues are communicated to all parties.
Utilize 24TRACC to access the Loads at Risk application and carrier web sites to identify loads that are running late for pickup and delivery.
Coordinate first response activity to resolve pickup and in-transit issues.
Escalate issues as required to the appropriate manager/Senior Supply Chain Coordinator/Transportation Analyst.
Assist carriers in resolving issues regarding loading, pickup appointments and communicate to appropriate parties as necessary.
Coordinate any carrier or supplier date change requests.
Support shipping/receiving locations with carrier issues, trailer pool coordination, rush shipment arrangements, and problem resolution as necessary.
Escalate chronic issues to the appropriate manager for review.
Load Note in TMS all supplier and carrier issues and correspondence to create a time line documenting what occurred on a load and what we did to resolve the issue – for future reference.
Manage MercuryGate (TMS) notifications and network e-mail communication through your personal Microsoft Outlook mailbox.
Work within the weekend shift rotation as well as rotating into alternative shifts during the week, as needed.
When applicable, Manually Enter Orders into the TMS using the order entry function.
Manager the Pending Orders for your assigned region/suppliers and handle the carrier rate reviews, as needed.
Analyze existing shipping processes for possible improvements and provide support for various implementation plans to effect ongoing productivity improvement. Also work to develop and manage supplier relationships.
Analyze carrier routing guide and carrier capacity utilization to adjust system parameters to obtain maximum cost savings and service levels. Also work to develop and manage carrier relationships.
Manage the Transportation Planning Tool (TPT) to Organize and consolidate LTL shipments into truckloads to facilitate improved transit times and customer service while reducing transportation expense as required.
Coordinate return disposition of refused/returned goods as required.
Maintain excellent communications and service with shipping locations and carriers. This communication will be through phone conversations as well as e-mail correspondence.
Become well versed in understanding all Operational Standard Operating Procedures (SOP’s) and the Business Continuity Plan (BCP).
Hand off any issues that require placement onto a Watch List.