Supply Chain Account Representative

Toyota Tsusho•Nitro, WV

38d

About The Position

Processes customers' inquiries and orders and expedites with delivery of products and/or services. Contacts other company units regarding design, delivery, or service matters. Develops sales contacts and performs limited sales functions. Under supervision, performs work that is varied and may be somewhat difficult in nature but involves limited responsibility for final decision, some evaluation, originality or ingenuity required, knows and applies fundamental concepts and procedures, and may check work of support or earlier levels of sales or trading workers. Customers are typically domestic.

Requirements

Typically, a Bachelor's degree with preferred majors on Supply Chain Management or Business management.
3 - 6 years of work experience
Technical sales experience or a strong technical aptitude is required
Provide a high level of customer service.
Must have basic knowledge of Microsoft Office: Word, Outlook, & PowerPoint
Intermediate to advanced knowledge of Excel including formulas, pivot tables, VLOOKUP, etc.

Nice To Haves

MRO and/or industrial sales experience is highly desirable
Experience in supply chain management and familiarity in coordinating activities with warehouses and logistics service providers.
Experience with Japanese customers is preferred but not required

Responsibilities

Plans, controls, and manages sales activities to attain maximum sales volume and develop maximum potential volume from specified customers for the organization's products and /or services
Act as liaison between customer and TAI; On time and accurate preparation of quotes for new items (or major changes); Lead negotiations and communicate cost and timing to customer for projects; Issue price change notices in a timely manner; Prepare and give customer presentations
Weekly customer visit activity should be 1 - 2 visits with OSR. Time should be spent in office working on customer requests and other duties as assigned.
AR's will solicit and maintain favorable contacts with customers
AR's will keep company provided cell phones turned on to receive and respond to customer downtime calls after hours (24/7 access); If OSR must report to office after hours they will be compensated according to policy set forth in Employee Handbook; In the event of an emergency or natural disaster, our Business Continuity Plan (BCP) requires 24/7 access to understand and effectively communicate the recovery of our daily operations
Collaborates with a wide variety of functional areas such as engineering, program management, quality, manufacturing, and purchasing to develop and provide product definitions responsive to customer needs and market opportunities; May be required to perform program management duties on an as need basis within the Sales Department depending on the significance of the issue/request
Summarize and propose recommendations to Management concerning new business opportunities and strategies on how to exit/outsource business yielding a negative impact; Coordinate launch activities/timing (minor/major changes) with customer and internal teams at TAI; Develop a method for follow-up to ensure project timing is maintained
Researches and resolves customer problems, recommending modifications to the product line(s) in an effort to expand sales; handles customer problems related to pricing, engineering changes, shipping, etc.; Resolves any discrepancies to original contracts and/or agreements
Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion (weekly reports and other reports as assigned)
Monitors sales results and implements appropriate countermeasures to achieve the sales plan
Will gather and provide data for the department's sales forecast and business plan
Coordinates development of sales objectives, strategies, advertising, and promotional programs (if applicable)
Other duties and projects as needed.