Supplier Recovery Coordinator & Systems Administrator

Blue Bird Corporation•Fort Valley, GA

49d•Onsite

About The Position

Reporting to the Warranty Manager, this role is responsible for managing the supplier warranty process to maximize supplier reimbursement for Blue Bird incurred warranty expense due to supplier defects and part failures. Additional responsibilities include, but not limited to, maintaining and updating the warranty and systems software, processing warranty claims and other warranty related tasks.

Requirements

Effective written and verbal communication skills
Ability to interact with suppliers in a professional manner working through difficult and sensitive financial discussions
Skilled in negotiation and collaboration
Skilled in Microsoft Excel (creating complicated formulas, macros and data visualization)
Basic knowledge of database management
Previous experience using QlikSense or QlikView
Excellent oral and written communication
Proficient in Microsoft Office including Word, Excel, Power Point, Outlook
Aptitude to learn proprietary systems quickly
High School Diploma or GED
Two years previous automotive administrative work
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

Nice To Haves

Experience in development and coding highly desired
Bachelor's degree or equivalent experience
Knowledge of Blue Bird school/activity bus products, systems and components
Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours that help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

Responsibilities

Manage the supplier warranty recovery process
Manage all supplier warranty claims
Manage the warranty part return process
Create and maintain supplier warranty KPI metrics
Create ad-hoc warranty data analysis to communicate findings clearly and concisely
Maintain and update tables within warranty software management system
Develop basic coding to create warranty metric reporting within QlikSense application
Administer the Blue Bird warranty policies and procedures fairly and consistently with the dealers, service centers, suppliers and customers
Perform other duties as assigned