Supplier Quality Operations Specialist

Thermo Fisher Scientific • Pittsburgh, PA

1d • Onsite

About The Position

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Location/Division Specific Information Customer Channels Group (CCG); RSD NA / HMD; Pittsburgh, PA Discover Impactful Work: As a Supplier Quality Operations Specialist, you'll ensure SKU accuracy and product quality by working with suppliers and internal teams. A day in the Life: • Collaborate in the product lifecycle to maintain product quality. • Work cross-functionally with departments such as Commercial Sales, Production Products and Services (PPS), Distribution Operations, Regulatory Affairs, Finance, and Supply Chain. • Perform quality operations processes for the portfolio, including handling customer complaints, medical device returns, quarantines, recalls, and change notifications. • Investigate quality issues with suppliers and support product category strategies. • Collect and analyze data to advise business decisions related to SKU performance and product quality. • Develop and update Supplier Quality Operations procedures and work instructions. • Manage product certificates and change notifications inventory. • Grow your expertise in ISO, 21 CFR, FDA current Good Manufacturing Practices (cGMP), and/or Good Distribution Practices (GDP) to recommend and implement process improvements. • Support internal audits of the Quality Management System (QMS). • Participate in continuous improvement of core processes using Practical Process Improvement (PPI).

Requirements

• Bachelor’s Degree - Technical or comparable degree with 2 or more years of related experience preferred.
• Adaptable to various technologies including Mainframe, Cloud-Based solutions, and database technology.
• Excellent interpersonal skills with a basic understanding of laboratory, sales, and quality terms.
• Ability to handle confidential information with discretion and maintain customer relationships.
• Ability to work both independently and as part of a team.
• Self-motivated and ambitious with a desire to learn.
• Attention to detail, well-organized, and strong time management and prioritization skills.

Nice To Haves

• Experience supporting diverse product portfolios in a retail market.
• Proven experience partnering with suppliers preferred.
• Customer-facing engagement and/or customer service skills preferred.
• Experience in an ISO 9001 (or 13485, a plus), FDA cGMP environment, and/or GDP preferred.

Responsibilities

• Collaborate in the product lifecycle to maintain product quality.
• Work cross-functionally with departments such as Commercial Sales, Production Products and Services (PPS), Distribution Operations, Regulatory Affairs, Finance, and Supply Chain.
• Perform quality operations processes for the portfolio, including handling customer complaints, medical device returns, quarantines, recalls, and change notifications.
• Investigate quality issues with suppliers and support product category strategies.
• Collect and analyze data to advise business decisions related to SKU performance and product quality.
• Develop and update Supplier Quality Operations procedures and work instructions.
• Manage product certificates and change notifications inventory.
• Grow your expertise in ISO, 21 CFR, FDA current Good Manufacturing Practices (cGMP), and/or Good Distribution Practices (GDP) to recommend and implement process improvements.
• Support internal audits of the Quality Management System (QMS).
• Participate in continuous improvement of core processes using Practical Process Improvement (PPI).

Benefits

• We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits.
• Thermo Fisher Scientific provides employment with an innovative, forward-thinking organization and outstanding career and development prospects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees