Supplier Quality Engineer

the LEGO Group • Richmond, VA

1d • Onsite

About The Position

Bring value to yourself and the organization by putting your superpowers to work! We ensure premium quality LEGO® products by defining and ensuring compliance of quality assurance processes, standards and guidelines to be followed at the sites, distribution channels and suppliers of core components. Play your part in our team succeeding The Supplier Quality Engineer will be responsible for ensuring that all purchased materials meet The LEGO Group’s strict quality, compliance, and sustainability standards. Based in Richmond, VA, this role will oversee supplier performance across categories such as Printing and Packing or Resin & Master-batch, driving continuous improvement and maintaining strong partnerships with both internal teams and external suppliers. Key responsibilities will include managing supplier claims and corrective actions (including FSC-related discrepancies), conducting supplier audits, verifying the effectiveness of improvement programs, and supporting the implementation of receiving inspection and non-conformance handling processes. The role involves gathering and analyzing supplier performance data, maintaining documentation, and collaborating globally with the SQM team to ensure standardized processes. Timely escalation of risks and proactive engagement with suppliers to resolve issues will be essential for success in this position.

Requirements

• Experience in a Supplier Quality Engineer or Quality Assurance role within a manufacturing or production environment.
• Experience as an ISO 9001:2015 Auditor
• Proficient in conducting supplier audits, handling non-conformances, and managing the CAPA process.
• Familiarity with ISO 9001, FSC certification processes, and sustainable sourcing standards.
• Bachelor’s degree in Engineering, Quality Management, Materials Science, or a related technical discipline is required.
• English fluent level

Nice To Haves

• Direct experience in managing suppliers within the Printing, Packaging, or Resin and Plastics categories is highly desirable.
• Industry certifications such as ISO 9001 Lead Auditor, Certified Supplier Quality Professional (CSQP), or ASQ Certified Quality Engineer (CQE) are preferred.

Responsibilities

• Proactively manage supplier claims, conducting root cause analysis, implementing actions to ensure and prevent issues, and resolving FSC (Forest Stewardship Council) discrepancies.
• Plan, lead, and document supplier audits; identify non-conformities, risks, and opportunities for improvement in supplier processes and quality systems.
• Verify the efficiency of measures implemented to accurately handle and avert issues uncovered through claims and audit findings.
• Support and develop suppliers in establishing and executing quality improvement programs.
• Implement and maintain incoming inspection procedures and internal processes for handling non-conforming (NC) materials.
• Gather, monitor, and analyze supplier performance metrics (e.g., PPM, OTD, NCRs); generate regular reports and dashboards.
• Collaborate closely with Procurement, Engineering, Manufacturing, R&D, and other departments to align quality expectations and resolve issues.
• Create and maintain accurate and up-to-date documentation relevant to supplier quality operations.
• Participate in and contribute to the Global SQM Team’s standardization and continuous improvement initiatives.
• Promptly escalate critical supplier issues, risks, or non-compliances to leadership and stakeholders as appropriate.

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees