Supplier Manager, Global Import Compliance

Block

About The Position

As a Supplier Manager on Block's Global Freight & Trade Compliance team, you'll be responsible for managing our global import compliance program across all of Block's Hardware portfolio. You'll own our customs clearance operations and import compliance strategy across all brands. You'll develop and execute strategic sourcing initiatives while managing complex supplier business relationships, including pricing and contract negotiations, service quality, risk mitigation, and compliance assurance. Working within a lean, flexible logistics team, you'll build scalable compliance solutions that support both new product development and sustaining operations in the markets where Block operates, including the US, Canada, EU, UK, Japan, and Australia. This role goes beyond traditional import compliance - you'll work with cross-functional and external partners to drive outcomes in an outsourced compliance model through flexible solutions and strategic sourcing. As a high agency individual contributor, you’ll drive results through influence and partnership and lead complex negotiations, design scalable customs processes, and develop strategies that balance cost, speed, and operational excellence. As our subject matter expert for global import compliance, you'll bring deep industry knowledge and an established network of supplier relationships. You'll quickly assess our current program against industry benchmarks, optimize existing partnerships, and strategically develop new capabilities where needed. Where industry standards don't exist or don't fit Block's unique needs, you'll have the confidence and expertise to define what "good" looks like and establish performance standards that drive results. You'll have the autonomy to implement your vision while protecting Block's brand and partnerships in every market we operate.

Requirements

8+ years of experience in global logistics procurement and carrier management
Deep expertise in HTS classification, customs valuation, entry filing, and import regulations, Licensed Customs Broker or Certified Customs Specialist is a plus
Established network of industry contacts and supplier relationships across customs brokerage, freight forwarding, classification services, and trade technology providers
Demonstrated ability to reduce exceptions and improve clearance accuracy through effective supplier management
Strong track record managing outsourced compliance programs across multiple regions
Demonstrated excellence in stakeholder management across cross functional teams, including communicating with technical and non-technical audiences
Comfort with ambiguity and proven ability to establish standards where none currently exist
Expertise in contract structuring and negotiation
Experience implementing Global Trade Management (GTM) systems (Oracle, SAP, Descartes)
Advanced analytical skills with ability to identify trends and drive process improvements

Responsibilities

Design and optimize customs clearance networks for speed, cost, and compliance accuracy
Lead strategic sourcing initiatives including vendor selection, relationship management, and market intelligence
Establish self-service capabilities and automation to reduce manual intervention and enable cross-functional teams
Drive continuous improvement in clearance times, entry accuracy, and exception reduction through supplier performance management
Develop and own business continuity plans to mitigate supply chain disruptions
Manage HTS classification programs for Block's product catalog, including finished goods, components, and engineering assets
Ensure accurate duty assessment and proper application of trade preference programs and duty drawback opportunities
Oversee customs valuation, record retention, and supplier documentation requirements
Lead operational implementation of Global Trade Management (GTM) systems
Create and maintain supplier performance metrics and lead quarterly business reviews
Design scalable processes and documentation that elevate team knowledge
Manage critical, ad hoc, and expedited shipments to ensure supply chain continuity