Supplemental Nutrition Assistance Program (SNAP) Case Worker - Quincy

Commonwealth of Massachusetts • Quincy, MA

17h

About The Position

The Department of Transitional Assistance (DTA) is seeking individuals with a passion for human services for the position of Supplemental Nutrition Assistance Program ( SNAP) Case Worker . Our ideal candidates will provide exceptional customer service to all DTA clients, in an action-based “first available worker” model, that is consistent with DTA’s self-sufficiency mission. All selected candidates will demonstrate the ability to successfully navigate a fast-paced work environment. Our selected candidates will be responsible for completing SNAP eligibility determination related activities and helping clients access other services that could stabilize or improve the clients’ situation. They will execute case management and case maintenance activities for a statewide pool of SNAP clients on a daily basis. Duties and Responsibilities (these duties are a general summary and not all inclusive): Assist clients with determination of initial and ongoing eligibility for transitional assistance programs and employment services. Perform all SNAP casework in an action-based “first available worker” process, through assigned queues. Ensure all assigned tasks are accurate and completed to the farthest point of completion. Conduct interactive interviews; utilize the agency’s PC based eligibility system to obtain and verify client information. Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health care providers and other resources to support individuals and families as necessary. Prepare and deliver explanations of eligibility decisions. Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.

Requirements

• At least two (2) years of full-time, or equivalent part-time, professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.
• Knowledge of the principles and correct usage of the English language involved in writing narratives, including grammar, spelling, sentence structure, word meaning and punctuation.
• Knowledge of basic mathematics.
• Knowledge of interviewing techniques.
• Knowledge of referral sources available for providing services to clients, including available community support and social services resources.
• Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state.

Nice To Haves

• Ability to prioritize and organize several tasks.
• Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
• Ability to gather information in accordance with established procedures, through questioning and observing individuals and by examining records and documents.
• Strong oral and written abilities to communicate with others, maintain accurate records, and use discretion in handling confidential information; ability to write concisely with a clear expression of thoughts and the development of ideas in logical sequence.
• Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.
• Ability to establish and maintain harmonious working relationships with others in a team setting and function successfully in group situations.
• Ability to understand persons from different ethnic, cultural and/or economic backgrounds and demonstrate empathy toward those with physical and/or emotional stress while maintaining a calm manner in stressful and/or emergency situations.
• Ability to work under adverse conditions.
• Ability to use personal computer (PC) based systems and applications.
• Given the population served, bilingual or multilingual fluency.

Responsibilities

• Assist clients with determination of initial and ongoing eligibility for transitional assistance programs and employment services.
• Perform all SNAP casework in an action-based “first available worker” process, through assigned queues.
• Ensure all assigned tasks are accurate and completed to the farthest point of completion.
• Conduct interactive interviews; utilize the agency’s PC based eligibility system to obtain and verify client information.
• Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health care providers and other resources to support individuals and families as necessary.
• Prepare and deliver explanations of eligibility decisions.
• Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.

Benefits

• Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level